At Pencil, we are driving innovation in advertising technology through our state-of-the-art SaaS product, which harnesses Generative AI to redefine content creation. Our mission is to make AI the default in advertising without replacing creative people. To achieve this, we need to make sure that our technology isn’t just in the hands of big brands - we need to try to help small businesses and creative individuals too.
At Pencil, our Customer Success Managers are at the forefront of shifting Pencil from a Creative GenAI Tool to an Agentic Operating System. You will own the testing, validating, and proving the business impact of Pencil’s new agentic media capabilities. Your goal is to work directly with our Product team and existing customers to transform their media allocation through GenAI + Agentic features and drive a 10x increase in connected media spend to Pencil.
Feature Validation & Testing: Become a power user of Pencil’s new media capabilities.
Cross-Functional Product Collaboration: Partner closely with Product and Engineering to ensure new capabilities are performing correctly and meeting client needs.
Customer Pilot Management: Identify and recruit existing enterprise clients to test new features.
Campaign Execution & Measurement: Design and perform test campaigns to measure the ROI of agentic media buying versus traditional methods. You will be responsible for proving success metrics.
Impact Reporting: For every new feature, deliver a validated "Proof of Impact" report that translates new capabilities into a compelling business case for client SLTs.
Strategic Media Integration: Act as a media strategist by helping clients connect their ad accounts to Pencil, expanding the universe of influenceable media spend.
5+ Years in Media Strategy or Performance Marketing: Experience managing complex digital campaigns (Google Ads, DV360, Meta) is essential.
Data-Driven Problem Solver: Comfortable analyzing campaign performance data.
Technically Fluent Communicator: Clearly translates complex concepts for non-technical marketing leaders
SaaS or DSP experience preferred
Testing Mindset: Experience in A/B testing frameworks with statistical significance is highly preferred.
Proactive & Agile: Thrives in a fast-paced environment where you must validate and test new product features on a tight timeline.
You’ll Thrive Here If You…
You get energy from helping others succeed.
You’re proactive, curious, and adaptable.
You care about clarity and making complex things easy and fun to use.
You enjoy a mix of technical problem-solving and creative thinking
KPIs & Success Measures
Connected Spend Growth: Volume of client media spend successfully connected to Pencil.
Customer Proactivity: Successfully identify and sell testing opportunities to existing customers to trial new Pencil capabilities.
Feature Validation Rate: Number of new media agents successfully tested and proven with a client case study.
GTM Readiness: Speed and accuracy of feedback loops between your client tests and the Product team’s engineering sprints.
25 days PTO plus public holidays, although we operate a Flexible Time Off scheme
Health insurance / private medical cover
Monthly stipend towards wellness, fitness, and learning and development
Remote - work from anywhere in your home country
Enhanced parental leave policies, whether you become a parent through birth, adoption or surrogacy
Access to our Pencil office in The Shard, London for UK employees
Flexible working hours