Customer Success Manager I
HudlAt Hudl, we build great teams. We hire the best of the best to ensure you’re working with people you can constantly learn from. You’re trusted to get your work done your way while testing the limits of what’s possible and what’s next. We work hard to provide a culture where everyone feels supported, and our employees feel it—their votes helped us become one of Newsweek's Top 100 Global Most Loved Workplaces.
We think of ourselves as the team behind the team, supporting the lifelong impact sports can have: the lessons in teamwork and dedication; the influence of inspiring coaches; and the opportunities to reach new heights. That’s why we help teams from all over the world see their game differently. Our products make it easier for coaches and athletes at any level to capture video, analyze data, share highlights and more.
Ready to join us?
Your Role
We’re looking for a Customer Success Manager I to focus on retaining and expanding our non-league and grassroots football market customers across the UK, Scandinavian and Africa. You’ll help users get the maximum benefit and higher return on investment out of their subscription.
In this role, you’ll:
- Develop strong customer relationships through maximizing product engagement. You’ll maximize satisfaction across a group of accounts and become a trusted partner for your customers.
- Be involved in all aspects of support and account management. You’ll demonstrate our products, educate customers, and carry out a range of engagement and commercial activities.
- Work toward goals. Throughout the year, CSMs work toward achieving monthly, quarterly and yearly renewal targets. You’ll run meetings to truly understand client needs, identify opportunities for time-savings/expanded capabilities through better product usage,and identify opportunities for upselling additional services.
- Work effectively and efficiently with your AE colleagues to ensure all market opportunities are capitalised on.
Time spent collaborating with your teammates in-office will be a regular part of how you work. We’re currently considering applicants within commuting distance of our London Office. You’ll be expected to work more days in-office than remote, but will have the freedom to coordinate your specific in-office schedule with your team.
Must-Haves
- Experienced. You’ve held a client-facing role, preferably in a technology company and you possess a good understanding of the non-league and grassroots football market in the UK.
- Excellent communicator. Presentation skills are key in this role.
- Technology-savvy. We don’t expect you to build an application programming interface, but you should understand what an API is and be able to pitch that to clients.
- A relationship builder. Building strong relationships is key in order to drive expansion and renew customers.
- Willingness to travel. You’re happy to hit the road and visit customers on a consistent basis, as often as a few times a month. You will be expected to be traveling up to 50% of the time.
Nice-to-Haves
- Sports background. If you’ve been active in the sports industry or played sport at any level, that’s a big plus.
- Salesforce experience. Previous knowledge of this customer relationship management system would be an asset, but it is not required.
- Proactive. You enjoy going the extra mile to help a customer. Seeking out ways to help them improve their product experience is a step you like to take.
- Analytical. You’re comfortable looking through metrics that showcase user behavior and engagement.
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