Customer Success Manager - Spanish speaker based at our Peterborough office
ABAXAs our Customer Success Manager for the Spanish market prepares to take paternity leave, we’re looking for a Spanish-speaking, commercially minded professional based in or around Peterborough to support our Spanish customer portfolio for 12 months.
This is an opportunity to build meaningful customer relationships, drive commercial growth and make a real impact in an international technology business.
Why This Role Is Different
Great Customer Success is about becoming the person your customers trust most. At ABAX, you’ll build lasting relationships, solve challenges and act as a trusted advisor, helping customers maximise value, improve efficiency and achieve their business goals through our technology.
This is more than maintaining accounts; it’s about proactively identifying opportunities, driving customer retention and contributing to commercial growth.
If you enjoy building lasting relationships, solving problems and turning customer success into commercial growth, we’d love to hear from you. This opportunity will allow you to make a meaningful impact from day one, strengthen customer partnerships and contribute to business growth while gaining valuable experience in an international technology company.
What You’ll Be Doing
Manage customer relationships from onboarding through to renewal.
Build trusted relationships with key decision-makers.
Understand customer needs, challenges and business goals.
Deliver effective onboarding and drive product adoption.
Proactively identify risks and resolve customer challenges.
Retain and grow existing customer accounts.
Identify cross-selling and upselling opportunities.
Collaborate with Sales, Product and Support to maximise customer value.
What Success Looks Like
Customers renew because they recognise the value ABAX delivers.
Product adoption and engagement continue to grow.
Customer satisfaction remains high.