Customer Success Manager – Legal AI

Nexa Legal builds an AI assistant that helps lawyers with their daily work: from case analysis and legal research to developing legal strategies and documents. Today, more than 150 law firms work with Nexa. We're growing fast in Belgium, taking our first steps into international markets, and building a product that can play a fundamental role in how lawyers will work in the future. To support that growth, we're looking for a Customer Success Manager for Brussels, East and West Flanders. Someone who loves being close to clients, understands how they work, and helps them get real value from new technology. This role sits at the intersection of customer success, AI adoption and product development. You don't just manage accounts: you help law firms implement AI successfully, drive daily usage and shape our product based on what you learn from clients.

Why this is an exceptional opportunity

At Nexa, you get the chance to help build a fast-growing AI company, right in the middle of an industry that is changing rapidly. What makes this role special is the combination of hands-on client guidance, strategic thinking and direct influence on the product. One day, you'll guide lawyers through a practical workshop where they learn to apply Nexa to their own cases. The next day, you'll sit down with a firm's partners to discuss how they can best roll out AI across their organisation. And the insights you gain there, you take straight to our product team to make Nexa even better.

• A lot of autonomy and responsibility over your own client portfolio
• Close collaboration with our Head of Customer Success, the founders and the product team
• Short lines of communication and plenty of room for initiative
• A young, ambitious team with international growth plans
• Help build a fast-growing AI company in a rapidly changing industry

You'll have plenty of autonomy and responsibility over your own client portfolio, but you won't be doing it alone. You'll work closely with our Head of Customer Success, the founders, and our product and engineering teams.

What you'll do

• You are the dedicated point of contact for a growing portfolio of law firms in Brussels, East and West Flanders, from smaller specialised firms to larger organisations
• You regularly visit clients on location: you learn how they work, build strong relationships and help them integrate Nexa into their daily practice
• Onboarding & implementation: you guide new law firms through onboarding and make sure Nexa is successfully integrated into their daily operations
• Workshops & adoption: you organise hands-on trainings and workshops with lawyers, helping them apply Nexa to their own cases and daily tasks
• Strategic client conversations: you work with partners and stakeholders of law firms on a successful AI rollout within their organisation
• Client relationships & retention: you build lasting relationships, actively monitor usage and satisfaction, and take initiative where extra guidance is needed
• Workflows & product feedback: you help clients get the most out of existing workflows, identify new needs and feed them back to the product team
• Expansion: you spot opportunities to roll out Nexa more broadly within existing firms and help realise that growth
• You spend on average three to four days a week with clients and have a lot of freedom to organise your own schedule and approach

Who we're looking for

•  At least 3 years of relevant experience in Customer Success, preferably in B2B SaaS
• You communicate fluently and professionally in Dutch and French
• You build strong relationships easily and feel comfortable talking to demanding professional clients
• You think proactively with clients and get energy from solving concrete problems
• You are structured and can independently manage a growing client portfolio
• You have commercial instinct and spot opportunities to grow existing client relationships
• You are tech-savvy, learn new software quickly and enjoy helping others get the most out of technology
• You are curious about AI and enthusiastic about its possibilities
• You take initiative, work well independently and thrive in a fast-changing environment
• You enjoy being on the road regularly and meeting clients in person
• Experience or a background in the legal sector or Legal Tech is a strong plus, but not a requirement — you don't need to be a technical AI expert either

What we offer

Why choose Nexa Legal?

• A competitive salary package, including a company car, meal vouchers, remote-work allowance and comprehensive health insurance
• Flexibility and trust: you organise your schedule largely yourself, combining client visits, remote work and one day a week at our office in MeetDistrict Berchem
• A lot of autonomy and responsibility: you build your own client portfolio and shape your own approach
• Direct impact: you work closely with the founders, the Head of Customer Success and the product team
• A fast-growing AI company: a strong position in Belgium and international ambitions
• Room to grow: as Nexa grows, new opportunities emerge
• A young and driven team: colleagues who help each other and want to build something together