Customer Success Manager - UK
SourceWhaleCustomer Success Manager - UK Launch Team
About Us
SourceWhale is the leading AI-native Recruitment Productivity Platform for increasing conversations, whilst making recruiters’ lives better through enabling them to do more with less. We integrate with everything that recruiters use day to day - CRM’s, emails, data providers etc - and with our best-in-class product, we are on a mission to be a leader in the Recruitment Technology space.
Why Us?
We’re a team of seriously talented, positive individuals and we invest heavily in our people - you won’t feel like a number here!
We’re proud to have been named one of The Sunday Times Best Places to Work in 2025, a reflection of our commitment to building a people-first culture and supporting career growth at every level.
This is an opportunity to join an agile tech startup that is growing faster than any other company in our space. We are completely profitable and have built an incredible product - just see our G2 reviews!
As a CSM in the Customer Success Team Launch Team, you’ll own the onboarding journey for new clients - guiding them through transformation, delivering early value, and setting them up to hit key adoption, efficiency and revenue milestones. Reporting to the Global Midmarket Customer Success Team Manager, you’ll be part of a team with a clear mission: driving measurable success for every SourceWhale customer.
Day in the Life
Customer Success Managers are specialists in driving product adoption and accelerating time to value. Through a structured, high-impact onboarding experience, you’ll ensure every customer starts strong.
Own the first 3 months of the customer lifecycle, managing 4–6 new accounts per month
Partner with Account Executives to build tailored Success Plans aligned to each client’s goals, challenges, and definition of success
Lead technical setup, including CRM integrations and migrations, mapping, and testing, to ensure a seamless implementation from day one
Build strong relationships with stakeholders at all levels, including C-suite, to drive engagement and outcomes
Deliver engaging, tailored training sessions aligned to each client’s go-to-market strategy and workflows
Drive adoption through proactive, consistent outreach - identifying blockers early and resolving them quickly
Track progress against success metrics and communicate updates clearly to both customers and internal teams
Identify and act on expansion opportunities within the onboarding phase, using commercial insight to grow account value
Provide strategic guidance and best practice recommendations tailored to each customer’s unique setup
Collaborate closely with Account Management to ensure a seamless transition and long-term growth strategy
Lead review sessions with key stakeholders, measuring progress against adoption, outcomes, and overall experience
Deliver a comprehensive handover to Account Management, ensuring continuity and ongoing success
Conduct regular on-site visits to strengthen relationships and deepen engagement
Who You Are
Experience in a customer-facing role within RecTech, SalesTech, or a similar SaaS environment
Proven experience managing customer relationships across the full spectrum, from small businesses to large enterprises, including leading complex implementations, stakeholder alignment and business transformation initiative