Customer Success Manager
Queue-it ApSAbout us
Queue-it is a global tech scale-up that helps the world’s biggest brands manage their busiest online moments. Our virtual waiting rooms prevent website crashes and bot abuse, ensuring a smoother, fairer digital experience for billions of users. No matter the demand, we give businesses peace of mind so they can deliver the online experiences they’ve worked hard to create.
At Queue-it, our strength lies in our people. With a team representing 40+ nationalities across offices in Denmark, the U.S., South Korea, Japan and Australia, we thrive in a global, collaborative environment. Our workplace is enriched by diverse perspectives and teamwork across cultures.
Position, purpose & impact
As a Queue-it Customer Success Manager based in our Danish office, you will be a critical part of creating and maintaining Queue-it's solid relationships with a wide range of customers across the EMEA region with a focus on our DACH market. You'll build and develop partnerships by effectively supporting customers with their goals. We are looking for someone with a strong customer mindset who is quick on their feet and speaks German at a high professional level.
The role in action:
Empower customer success by developing an understanding of the typical business issues our customers face.
Map Queue-it solutions to address their needs.
Educate customers on our software.
Ensure customers get maximum value from their investment in Queue-it.
Track customer usage data, NPS, health indicators, etc.
Identify and support growth opportunities, churn risk, downscaling, and win-backs.
Partner with the technical engagement and sales teams to facilitate client relationships.
Handle deliverables and mitigate risks.
Keep great records within our CRM.
Share findings from the customer base across the organization (sales, marketing, solutions, and development).
Your toolkit:
2-5 years of Customer Success experience (or in a similar client-facing role).
Previous experience influencing and meeting company revenue goals.
Prior experience working for a SaaS organization within the IT industry, and/or handling government contracts preferred.
Great written and verbal communication skills in English.
High professional proficiency in German is required.
We are looking for someone who is:
Interested in technology and has a strategic commercial mindset.
Articulate and comfortable interfacing with all levels in an organization, e.g. C-level, marketing, and technical positions.
Strong in stakeholder management and has business acumen including understanding the decision-makers and the customer’s approval process.
Able to handle multiple priorities effectively, and to prioritize tasks based on their overall urgency.
Enthusiastic about delivering a great customer experience.
A motivated focused person who