Customer Success Manager
EnfuceAbout Enfuce:
Founded in 2016, Enfuce is a female-founded and led global payments partner solving payments complexity for ambitious brands, banks and fintech leaders. Born in the Nordics and built for the world, Enfuce combines deep payments expertise with cloud-native technology to help customers launch and scale with confidence.
Enfuce is a strategic issuing and licensing partner delivering premium, flexible payment programmes across consumer, commercial and B2B use cases. Built for fast launch and trusted scale, Enfuce designs, launches and runs card programmes supporting debit, credit, prepaid, fleet and fuel propositions, alongside digital wallets and card scheme connectivity.
Enfuce combines cloud-native issuing, embedded compliance and fraud intelligence to deliver velocity with control. Its modular technology and in-house expertise enable customers to create tailored payment solutions that are flexible, scalable and secure.
As a regulated payments partner, Enfuce holds Electronic Money Institution licences from both the Finnish Financial Supervisory Authority and the UK Financial Conduct Authority and is a principal member of Visa and Mastercard. Its PCI-DSS-certified, cloud-native platform is designed for enterprise-grade reliability and global scalability, with 99.999% platform uptime.
Enfuce has raised €73.5 million in funding and has received industry recognition including Fintech of the Year and Best ESG Campaign at the 2024 European Fintech Awards.
About the Role:
As a Customer Success Manager, your mission will be to lead strategic customer relationships, maximize account growth, and serve as a trusted commercial advisor to our most valued customers. You will take ownership of a portfolio of high-value, often complex accounts, ensuring customers realize maximum value from our solutions and driving measurable impact for both the customer and Enfuce.
In this role, you’ll take a proactive approach to account growth, owning strategic account plans, influencing executive-level stakeholders, and aligning internal teams around shared customer objectives. You will lead cross-functional collaboration across onboarding, technical delivery, product, and commercial functions to drive long-term adoption and unlock scalable growth opportunities.
As a senior member of the Customer Success team, you’ll also help mentor colleagues, contribute to team best practices, and represent the voice of the customer in internal decision-making.
This is a highly visible role that blends commercial focus with strategic influence, helping to shape how we serve, grow, and retain our most critical customer relationships.
Job Role
Develop and maintain trusted, long-term partnerships with key clients, aligning their strategic goals with our solutions to drive revenue, retention, and mutual success.
Act as the lead commercial advisor and primary contact for executive stakeholders, providing strategic guidance, navigating escalations, and representing customer needs internally.
Drive expansion across your portfolio through proactive identification and execution of upselling, cross-selling, and solution adoption opportunities.
Lead quarterly and executive business reviews, aligning internal and customer stakeholders around progress toward KPIs, ROI achievements, and future opportunities.
Monitor and interpret customer health signals, using data to inform engagement strategies and proactively mitigate risk.
Collaborate cross-functionally with Sales, Product, Delivery, and Finance to ensure customer outcomes are delivered efficiently and consistently.
Maintain a deep understanding of the embedded finance and payments ecosystem to position our capabilities effectively in strategic conversations.
Continuously champion customer feedback internally, contributing to product and service enhancements and advocating for long-term customer success.
Support the growth of the Customer Success function by contributing to internal process development and