Your mission
Reporting & Dashboards
- Build and maintain dashboards to track customer health scores, engagement, retention, and expansion metrics
- Prepareregular CS performance reports for leadership, pulling data from CRM and CS platforms
- Support ad-hoc data requests from CS leadership
- Monitor key KPIs and flag anomalies or trends to the CS leadership
Data Analytics & Customer Insights
- Analyse customer data to identify trends, patterns, and at- risk accounts
- Assist in maintaining and updating customer health score models
- Help compile and validate data for renewal forecasts, expansion pipeline, and churn predictions
- Support account segmentation by preparing and cleaning data sets for book- of- business reviews
Operational Tasks & Data Management
- Maintain data integrity in the CRM (Microsoft Dynamics) by performing regular data hygiene checks
- Assist with account assignment updates and book- of- business distribution tracking
- Support documentation of operational workflows, process updates, and system configurations
- Help administer the Customer Successplatform, including updating records and supportingautomation rules
- Identify and flag opportunities to improve data quality or simplify reporting processes
Your profile
- You are a student
- Proficiency in Excel or Google Sheets; experience with BI tools(e.g. Power BI, Tableau, Looker) is a plus
- Analytical mindset with strong attention to detail and comfort working with large datasets
- Familiarity with CRM systems (e.g. Dynamics, Salesforce) or willingness to learn quickly
- Structured and organised approach to work, with ability to manage multiple tasks simultaneously
- Good communication skills — able to present data findings clearly to non-technical stakeholders
- Proactive problem - solver who flags issues and suggests improvements
- Comfortable with ambiguity and able to build structure where processes are not yet defined
Why us?
Further information
Location: Oosterzele (hybrid) & Utrecht (hybrid)
Contact Person
Freyja Aspacher
Senior Talent Acquisition Partner
About us
PTV Logistics - a leading global software company for transportation logistics!
We calculate and optimize route planning for logistics companies with record-breaking algorithms to maximize time and cost savings. With more than 40 years of experience, we help to put theory into practice!
Interested? Then take a look at our website: https://www.ptvlogistics.com/en