UK - Customer Success Manager

Be the reason our clients succeed.

At Paul Gough Media, we help private physiotherapy clinic owners build thriving businesses. They’re exceptional clinicians — but when it comes to marketing, systems, and CRMs, that’s where we step in.

We don’t just sell software and disappear.

We onboard.
We guide.
We simplify.
We deliver real results.

Now, we’re looking for a Customer Success Manager who thrives at the intersection of technology and people.

This isn’t a support role — it’s a role with ownership.

You won’t be cold calling.
You won’t be chasing new sales.

Instead, you’ll take brand-new clients from:

“I’m not sure how this works…”

to:

“Wow — this is transforming my business.”

What You’ll Be Responsible For

• Leading structured onboarding Zoom calls for new clients
• Guiding clients through CRM setup, workflows, and marketing activation
• Ensuring websites, lead capture forms, and automations go live correctly
• Managing a portfolio of client accounts post-launch
• Monitoring engagement and identifying churn risks early
• Delivering proactive check-ins and performance reviews
• Collaborating with Sales and Marketing to improve client outcomes
• Tracking progress and documenting activity within CRM systems

You won’t just manage accounts — you’ll drive results.

Who Thrives Here

You likely have 2–4 years’ experience in SaaS Customer Success, onboarding, or account management.

You’ve:

• Led live Zoom calls with clients
• Worked within CRMs (HubSpot, GoHighLevel, Salesforce, etc.)
• Managed multiple accounts simultaneously
• Helped clients fully adopt the systems they’ve invested in

You understand that great Customer Success is proactive, structured, and confident. It often means holding clients accountable to the plan.

You don’t need to be a developer — but if terms like workflows, funnels, automations, integrations, and dashboards sound familiar, you’re in the right space.

What It’s Like to Work Here

We move quickly.
We set high standards.
We focus on results.
We give honest feedback.
We celebrate wins — loudly.
We expect ownership.

If you enjoy momentum, clarity, and being part of a team building something ambitious, you’ll fit right in.

There’s also real room to grow. High performers can progress into Senior CSM or Team Lead roles.

Job Details

• Location: Hartlepool, UK (In-office, full-time)
• Hours: Monday – Friday, 10:30 AM – 6:30 PM
• Salary: £25,000 – £30,000 (depending on experience)

If you’re ready to make a real impact in a fast-growing company — and help clients succeed — we’d love to hear from you.

Apply today to join the Paul Gough Media team.