Tamarind Intelligence is seeking a driven and resourceful Junior Client Success Manager who will act as the primary point of contact between a company and its clients. This role is pivotal in fostering strong, long-lasting relationships, ensuring client satisfaction, and driving business growth through effective account management and up-selling opportunities. This is a hybrid role, based in Barcelona.
Working closely with the Customer Success lead, this role focuses on onboarding, day-to-day client support, and driving user engagement across accounts. It’s an excellent opportunity for someone looking to further develop their career in Client Success within a fast-paced, international SaaS environment.
Key Responsibilities
Support client onboarding and training sessions
Manage day-to-day client queries and provide timely, high-quality support
Monitor user engagement and proactively follow up with clients
Manage user access, permissions, and platform setup
Maintain accurate CRM records and client data
Assist in preparing usage reports and renewal materials
Coordinate client surveys and collect feedback
Support the Product Feedback Programme logistics
Collaborate with internal teams (analysts, tech, sales) to support client needs
Why Tamarind Intelligence?
Working for Tamarind Intelligence offers an exciting opportunity with:
Interesting and challenging tasks in a friendly environment.
Significant learning experiences: a hands-on introduction to research skills, working directly with senior analysts.
Opportunities to work on strategic issues and influence business decisions in one of the world's new disruptive industries.
We offer a start-up working environment, tracking regulatory and market data in highly disruptive new sectors such as nicotine and tobacco alternatives, and cannabis, among others. Further benefits include:
Central office in Barcelona.
Flexible working hours/short Fridays.
Hybrid work.
Annual salary review.
Flexible tax-beneficial remuneration for transport, health insurance, restaurant and child-care.
1–3 years of experience in Customer Success, Account Management, SaaS, or similar client-facing roles
Strong communication skills, with the ability to engage confidently with clients
Highly organised, with strong attention to detail and time management
Proactive mindset with a hands-on approach
Comfortable working with data and engagement metrics
Experience with CRM systems (e.g., Zoho, HubSpot) is a plus
Ability to collaborate effectively with cross-functional teams
Fluent in English (additional languages are a plus)