Transport Planner / Customer Success Associate

Full-time · Remote (UK-based preferred) · £32-40k depending on experience

About Podaris

Podaris is a startup in the transport and urban planning sector, aiming to change the way the world plans its cities and transport systems. We have created a web app for collaborative transport planning which incorporates aspects of GIS, CAD, transport simulation, and more.

The platform is being used by customers around the world, from large multinational consultancies to local authorities and cities. They use Podaris for everything from bus network redesigns to the planning of innovative multi-billion-pound infrastructure schemes.

Our small team makes for an inclusive, interdisciplinary, and intellectually stimulating environment. We value diversity and welcome candidates from non-traditional backgrounds. The mostly UK-based team has been working remotely since before the pandemic and offers true flexibility with an emphasis on work-life balance.

About the role

We're looking for a Transport Planner / Customer Success Associate to join our growing customer-facing team. You'll work closely with the team to support customers in getting the most out of Podaris -- from onboarding and training through to day-to-day queries and project support. 

This is a hands-on role with real variety. One day, you might be leading an onboarding training session for a new consultancy customer; the next, you're helping someone work through a specific transport analysis task in the platform, or triaging a support ticket and working out whether it needs escalating to the engineering team. These may be projects within the UK or high-profile projects across the world, giving you the opportunity to interact with many different disciplines and senior decision-makers.

What you'll be doing

• Leading online training sessions for new customers as part of their onboarding

• Supporting existing customers day-to-day by responding to queries and helping them get the most out of the platform for their specific project needs

• Triaging and responding to support tickets, escalating bugs and working with the engineering team to shape feedback into new platform features

• Assisting with one-off transport data or analysis tasks for customers working on projects within Podaris

• Beta-testing new platform features and contributing to documentation and training materials

• Occasionally supporting product demonstrations to prospective customers

• Develop excellent relationships with new and existing customers to understand and uncover their current challenges and ensure they are delighted with Podaris

About you

You don't need years of experience, but you do need to be analytical, articulate, and genuinely curious about how transport planning tools work.

You may have worked in a consultancy or a local authority and be familiar with transport planning concepts such as bus route design and accessibility analysis. You've at least dabbled in many different kinds of design/planning/engineering tools, and have some experience with GIS in particular.

Essential

• An analytical, numerate background: experience in geography, transport planning, urban planning, GIS, mathematics, or a related field is a strong signal, but we're open to non-traditional routes

• Excellent communication skills: you can explain technical concepts clearly and calmly to a range of audiences

• Working knowledge of at least one planning, design, or GIS tool

• Comfortable learning new software quickly and independently

• Personable, organised, and proactive: you take ownership and follow through

• You feel at home when working independently in a fast-paced, dynamic, technology-focused organisation

• Confidence to constructively challenge our current processes and approaches, and suggest ways to improve customer training and support

Desirable

• Some experience in transport planning, modelling, or a related consultancy/local authority environment

• Familiarity with transport data formats such as GTFS or TransXChange

• Experience in a customer-facing, training, or support role

• Experience in preparing reports on analysis and presenting findings to clients or stakeholders

• An interest in transport, cities, and how they're planned

What we offer

• £32 - 40k depending on experience, with a meaningful equity component

• Up to 20% annual performance-based bonus

• Flexible work-from-anywhere policy

• Remote-first autonomous team

• 33 days paid annual leave (inclusive of public holidays)

• True support and growth opportunities to build your unique career path in transport and tech

• As a small team, we're happy to consider other benefits that matter to you - just ask

How to apply

Does this sound like you? Then we'd love to hear about you!