Strategic Account Manager - Customer Success

Apicbase is a fast-growing SaaS scale-up on a mission to transform how the hospitality and food & beverage industry manages its operations. Our platform is trusted by the world's most ambitious restaurant groups, hotel chains, and foodservice operators and we're just getting started.

We're looking for a Strategic Account Manager who thrives in a high-growth environment, thinks commercially, works data-driven, and knows how to build lasting strategic partnerships with enterprise clients.

Your Role

You own a portfolio of key accounts and you take that ownership seriously. You're the strategic partner your clients didn't know they needed, and you make sure they always do.

• Embrace an agentic way of working: you leverage AI tools and automation to work smarter, move faster, and deliver more value to your clients and your team.
• Act as a trusted advisor not just a point of contact. You think ahead, flag challenges before they become issues, and bring solutions to the table.
• Retain and grow your client portfolio through proactive business reviews, health checks, and a sharp eye for risk and opportunity alike.
• Upsell and expand accounts by understanding your clients' strategic goals and connecting them to the full value of the Apicbase platform.
• Engage senior stakeholders across operations, finance, and C-level — you're comfortable holding strategic conversations at every level of an organization.
• Onboard and implement new enterprise clients with confidence, navigating complex setups and multi-stakeholder environments from day one.
• Drive adoption through data: you use platform insights, usage metrics, and KPIs to guide conversations and demonstrate ROI.

Your Profile

• Proven experience in account management, customer success, or a commercial role, ideally in SaaS, hospitality tech, or a B2B scale-up environment.
• Commercial mindset: you understand the full revenue cycle and know how to grow an account strategically, not just maintain it.
• Data-driven by nature: you're fluent in dashboards, KPIs, and business insights, and you use data to back every recommendation.
• Strong with complexity: large implementations &  multiple stakeholders - you don't shy away, you step up.
• Stakeholder management at its best:  you build trust quickly, communicate with clarity, and know how to align different interests.
• Scale-up mentality: you're energized by change, comfortable with ambiguity, and thrive without a corporate playbook.
• Curious about technology:  AI, automation, agentic workflows: you're not just aware of these trends, you actively apply them.
• Native Dutch speaker with strong English skills. French is a definite plus.
• A team player at heart:  you enjoy being around driven, like-minded colleagues and thrive in an office environment (Antwerp) where energy, ideas, and ambition are contagious.

What we offer

• A full-time role with real ownership: you shape how you work and how you grow.
• A strategic, senior position at the heart of our customer success team, with direct impact on Apicbase's growth trajectory.
• Professional development through coaching, tools, and a culture that invests in its people.
• A tight-knit, driven team that takes the work seriously without taking itself too seriously.
• A bright, modern office in the heart of Antwerp, the kind of place you actually want to show up to every day, surrounded by a team that makes it worth it.
• A front-row seat to scale-up life:  fast decisions, real impact, visible results.
• Competitive salary in line with your experience and ambitions.
• Group insurance + outpatient coverage for peace of mind.
• Hospitalization insurance
• Laptop and other work related material provided. 
• Cafeteria plan:  lease a bike, buy electronics or extra holidays, and keep more net income.
• Unlimited coffee, tea, fresh fruit, and the good cookies. ☕