Technical Customer Success Manager
PuzzelTechnical Customer Success Manager
London, UK | Copenhagen or Aarhus, Denmark | Stockholm, Sweden
About Puzzel 🔍
We're the AI-native customer experience platform built in Norway, trusted across Europe, and growing fast. For 25 years we've helped contact centres deliver faster, more human service — without the clutter or complexity. Today we're #1 in the Nordics, scaling rapidly in the UK and the Netherlands, with one ambition: become Europe's clear CX market leader.
Puzzel Values 🎯
Built on Trust - our Nordic foundation. Customers, partners, and each other.
Stronger Together - one team, one purpose, shared wins.
Stay Hungry - we raise our game every day.
Why we’re proud🏆
Frost Radar Innovation & Growth Leader in EMEA Customer Experience Platforms (2025)
CX Awards 'Best Mid-Market Contact Center Platform' (2024)
Flexa Top 25 for work-life balance, diversity and inclusion, pet-friendly companies and professional services (2026)
Consistently high Glassdoor rating
Mercer-benchmarked pay for equity and market fairness
Puzzel doesn't just build AI for our customers — we’ve embraced it internally, adopting it across the business to work smarter and faster
Read more about us here.
What you'll do 🏡💻
We're looking for a Technical Customer Success Manager to join our Customer Success team. You'll combine the instincts of a great CSM with deep technical grounding: working out what is really going on inside a complex customer environment, then doing something about it.
You'll be the person who can sit with a customer's IT team, operations leader and CX Director and be credible with all three, while helping lift the product and technical capability of the wider Customer Success team. You'll work with leading Nordic and European organisations, supported by a structured onboarding to get you up to speed on the Puzzel suite.
Lead technical discovery: Run structured discovery with business, operations and IT stakeholders, building a clear picture of each customer's configuration, workflows, integrations and dependencies.
Diagnose what is really going on: Work out whether a barrier to value is adoption, training, process, configuration, integration or the platform itself, and gather the evidence before involving anyone else.
Support complex customers: Act as the technical owner for customers who need sustained depth, and build measurable Success Plans that connect their goals to Puzzel capability and your technical findings.
Know the product deeply: Demonstrate Puzzel across multiple products and advise customers on how configuration choices and product interactions affect their operational outcomes.<