(Senior) Customer Success Manager (f/d/m)
CEEZERA definitive shift is currently happening. Corporates across the globe are no longer just reporting on sustainability; they are actively investing in it as a core financial and strategic asset.
At CEEZER, we are architecting the infrastructure for enterprise-grade Climate Performance Asset management, transforming how the world's largest companies source and manage carbon credits, Energy Attribution Certificates (EAC), and Sustainable Aviation Fuel certificates (SAFc).
Our platform gives the world’s most ambitious enterprises the data-driven precision, real-time monitoring, and framework-compliant reporting required to confidently deploy capital toward high-impact Climate Performance Asset portfolios and true, measurable climate action.
We are looking for a Customer Success Manager to join our team. Moving beyond traditional account management, this role requires an operational partner to drive post-transaction delivery, manage cross-functional workflows, and convert front-line client insights into scalable sales enablement. You will combine high-touch client support with rigorous execution to ensure enterprise buyers experience seamless value at every stage.
Your mission
Manage end-to-end post-transaction execution, serving as the primary liaison for clients on retirement coordination, custom reporting requests, and finance operations including invoicing queries.
Proactively identify supply delays and operational risks, developing swift mitigation strategies and partnering with Account Executives to deliver clear, solutions-focused client communications.
Maintain rigorous data hygiene across Salesforce and our platform while systematically uncovering expansion and upsell opportunities to drive recurring account growth alongside Sales.
Deliver high-touch client support and troubleshooting, rallying internal cross-functional teams to streamline deliverable timelines and ensure seamless execution.
Synthesize front-line client feedback to inform product roadmaps, while translating real-world best practices into enablement resources that prepare Account Executives for pre-sales conversations.
Partner with Sales and Marketing to execute strategic client communication campaigns that keep complex corporate networks, suppliers, and subsidiaries engaged long-term.
What you need to succeed
2–7 years of experience in client-facing operations, enterprise account management, or B2B customer success, with a track record of driving flawless post-transaction execution.
Exceptional project management capabilities and operational discipline, with the proven ability to structure complex deliverables and manage a broad, dynamic scope of responsibility.
Highly analytical mindset with a strong command of data and reporting, capable of translating complex metrics into polished, reusable client-facing assets and frameworks.
Polished verbal and written communication skills, with the executive presence required to confidently engage and align senior external stakeholders.
Operational proficiency with Salesforce and modern CRM architecture to maintain rigorous data alignment across client management platforms.
Fluency in German is a plus, alongside a foundational understanding of carbon markets, sustainability regulations, or evolving corporate climate frameworks.
The hiring process
An intro call with the People Team.
A call with our SVP, Matt.
A deep-dive case study with commercial stakeholders.
A call with an additional stakeholders.