Senior Customer Success Manager - Broker Partnerships

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

TELUS Health supports the total health and well-being of over 35 million lives worldwide with our clinical expertise, global presence and digital well-being platform offered through our Integrated Health Solutions. We empower healthier, happier, and more productive employees by combining our award-winning Employee Assistance Program with proactive wellness solutions in a digital ecosystem that helps them prevent and manage issues and concerns about family, health, life, money, and work.

Our Team and What We’ll Accomplish Together

Our EMEA Customer Success team is a dynamic group of more than 30 professionals across the UK, Netherlands, France and Germany, united by a shared goal: to make TELUS Health the most trusted well-being company in the world. 

You'll manage and deepen relationships with our broker and consultant network across the UK while nurturing the enterprise client relationships that flow through that channel. You'll be a trusted advisor to both brokers and clients alike, helping organisations unlock the full value of our well-being solutions and making a genuine difference to employees' lives at scale.

 

What You’ll Do

• Manage and grow a portfolio of broker accounts across the UK, developing deep relationships with key decision-makers through regular business reviews, strategic planning, and collaborative problem-solving that drive mutual growth and long-term success

• Identify upselling and cross-selling opportunities within your portfolio by analysing client needs, gaps in current solution coverage, and advising brokers on how to position additional TELUS Health solutions to their end-clients

• Lead engagement and enablement programs that equip brokers and consultants with the knowledge, tools, and training needed to maximise the value they deliver to their clients through our well-being solutions

• Support brokers in managing client renewals proactively, ensuring continuity of service while identifying expansion opportunities that align with evolving client needs and business objectives

• Foster a collaborative broker community by facilitating best practice sharing, organising networking events, and building strong internal partnerships that enable efficient resolution of broker and end-client challenges

• Track performance against quota targets, gather broker and client feedback, and work cross-functionally with internal teams to continuously enhance our solutions and broker/client experience

What You Bring

• 5+ years of experience in Customer Success, Client Relationship Management or Account Management, with demonstrated success managing broker and consultant relationships in the UK market

• Proven track record of retaining and growing large enterprise accounts, with experience navigating broker-driven channels and influencing stakeholder decision-making

• Direct knowledge of the UK broker sector, including familiarity with international benefit and human resource consultants and how they engage with well-being or benefits solutions

• Knowledge of Employee Assistance Programs (EAP), employee health and wellness, group benefits or the broader Human Capital Management market

• Strong consultative approach to relationship management and problem-solving, with the ability to translate client and broker needs into actionable solutions

• Excellent interpersonal skills with confident written and verbal communication abilities, including experience presenting to senior and executive-level stakeholders

• Experience with Salesforce or a comparable CRM platform for pipeline tracking and data-driven decision-making

• Willingness to travel within the UK and assigned region as required

What We Offer

• Sales incentive plan

• Comprehensive training and onboarding programme

• Primarily remote work with a strong preference for candidates based in or around London 

• Pension

• Private Medical Insurance including Digital GP

• Healthcare Cash Plan - claim back dental bills or the cost of new glasses

• Dental Plan

• Life Insurance

• Group Income Protection

• 24 days annual leave and two extra wellbeing days per year, in addition to 8 bank holidays

• Access to hundreds of perks including cashback offers and discounted gift cards on your favourite brands, discounted cinema tickets and more

• Employee Assistance Programme (EAP) provided in a fully confidential manner to ensure you get the support you need

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A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. 

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process. 

The health and safety of our team, customers and communities is paramount to TELUS.  Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.