Senior Customer Success Manager (Aarhus / Hybrid)
PriceShapeDo you thrive in senior, high impact roles where your commercial insight drives real business results? Join PriceShape as a Senior Customer Success Manager at our Aarhus headquarters, leading strategic accounts, influencing executive decision-makers, and delivering measurable outcomes.
In this role, you’ll own a portfolio of high-value customers and serve as a trusted advisor. You’ll understand their business priorities, challenge assumptions, and help them turn insights into stronger commercial results. By optimizing pricing strategies and driving measurable impact, you’ll create tangible value across their organizations.
You’ll partner closely with sales, product, marketing, and leadership teams to deliver a proactive, strategic customer experience that continuously drives adoption, engagement, and growth. This is a role for someone who thrives in senior, high-impact positions, takes full ownership, and combines relationship management with commercial insight and analytical thinking.
What you'll do
You’ll be responsible for managing and growing a portfolio of strategic high-value accounts, with a focus on proactive engagement, value realisation, and long-term impact:
Own and manage a portfolio of strategic B2B customers as the primary point of contact
Act as a trusted advisor, guiding senior stakeholders to stronger commercial decisions
Drive onboarding and ensure successful product adoption across multiple teams and functions
Proactively engage customers to understand business goals, KPIs, and performance drivers
Challenge and guide customers to optimize pricing, revenue strategies, and operational efficiency
Help customers translate product usage into measurable business outcomes
Conduct structured, insight-driven business reviews with senior stakeholders and executive teams
Build and maintain strong relationships across multiple teams and decision-makers within high-impact accounts
Identify opportunities to strengthen adoption, retention, and revenue expansion
Ensure renewal readiness and lifecycle ownership of strategic accounts
Collaborate with sales on expansion opportunities and strategic account planning
Maintain accurate CRM data, portfolio insights, and customer health overview
You’ll also play a key role in shaping our Customer Success practice:
Collaborate with product, tech, and marketing teams to provide structured customer insights and feedback
Contribute to onboarding process improvements, proactive engagement models, and best practices
Support development of Customer Success playbooks and engagement frameworks
Mentor and support less experienced team members informally
Share insights on customer challenges, feature requests, usage patterns, and market trends
Support customer advocacy initiatives (case studies, references, success stories)
Who you are:
We’re looking for a proactive, commercially minded, and customer-centric senior professional who thrives in a strategic, high-impact role, particularly in managing complex relationships. You combine analytical insight with exceptional relationship management skills and can influence senior stakeholders confidently.
Must-Have Skills
5–8+ years of experience in Customer Success, Account Management, or client-facing roles
Experience managing complex B2B customer relationships and strategic portfolios
Proven track record of driving customer adoption, retention, and revenue expansion
Experience engaging senior stakeholders and executive decision-makers
Ability to manage multiple strategic accounts with a structured, disciplined approach
Strong communication skills and ability to challenge and guide senior stakeholders constructively
Analytical mindset with the ability to translate insights into actionable business recommendations
Experience working with CRM and/or Customer Success platforms (e.g., HubSpot)
Fluent in English
Good-to-H