Senior Customer Success Manager
Jobgether
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Customer Success Manager in Spain.
This role is an exciting opportunity to manage and grow a portfolio of key enterprise clients while ensuring they achieve maximum value from a sophisticated SaaS platform. You will act as a trusted advisor, driving adoption, satisfaction, and operational efficiency for customers’ last-mile delivery processes. By leading Success Plans, conducting Quarterly Business Reviews, and collaborating cross-functionally, you will influence product development and help shape client experiences. The ideal candidate thrives in a fast-paced environment, enjoys building strong client relationships, and possesses the technical aptitude to support integrations and feature adoption. Your work will have direct impact on customer retention, expansion, and long-term business growth.
\n- Take ownership of a portfolio of enterprise clients, ensuring high engagement and satisfaction with the platform
- Develop and execute Success Plans and conduct Quarterly Business Reviews to track client goals and outcomes
- Proactively monitor KPIs, customer needs, and platform usage to maximize value delivery and adoption of new features
- Serve as a technical product expert, providing training, testing, troubleshooting, and support for integrations and APIs
- Communicate customer feedback and insights to internal teams to influence product development and feature rollout
- Facilitate smooth operational execution for clients’ last-mile delivery processes
- Collaborate with cross-functional teams to validate product features and support continuous improvement
Requirements:
- 5+ years of experience in customer-facing roles such as Customer Success, Account Management, Consulting, or Sales
- Fluent in Spanish, French, and English
- Substantial SaaS experience and strong understanding of IT solutions and API integrations
- Executive presence with the ability to engage and influence senior stakeholders
- Outstanding customer management, communication, and interpersonal skills
- Analytical mindset with the ability to monitor KPIs and identify actionable insights
- Experience in Logistics & Supply Chain and familiarity with Postman is a plus
Benefits:
- Fully remote or flexible work options, with the ability to work from home, the office, or elsewhere
- Autonomy to define your path to success and manage your customer portfolio
- Competitive salary, the right tools, and fringe benefits depending on location
- Join a diverse, international team in a collaborative and creative work environment
- Access to professional growth opportunities through training, workshops, and conferences
- Team meetups and annual offsite events to strengthen collaboration and company culture
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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