Customer Success Manager – UK & Ireland
CorporaterDrive post-implementation value, deepen customer relationships, and expand platform adoption across Corporater's UK customer base
About the Role
To support our continued growth in the UK, we are looking for a proactive and relationship-driven Customer Success Manager to take ownership of our enterprise customer portfolio following implementation.
In this role, you will act as the primary point of contact post go-live, ensuring customers realise measurable value from the Corporater Business Management Platform. You will support customers in leveraging both core GRC capabilities and AI-enabled functionality to improve decision-making, automation, and insight generation.
This is a commercially minded customer-centric role sitting at the intersection of Delivery, Product, and Sales.
What You’ll Do
Own the post-implementation customer lifecycle from go-live through renewal and beyond
Develop and execute tailored success plans aligned with each customer’s strategic objectives
Monitor platform adoption, usage trends, and customer health metrics, including AI-driven insights and analytics where applicable
Support customers in adopting and scaling AI-enabled features and use cases within the platform
Identify and drive expansion opportunities (new modules, users, AI capabilities, and use cases)
Build strong relationships with both operational users and executive stakeholders
Coordinate with Delivery, Product, and Support teams to resolve issues and enhance customer outcomes
Conduct regular business reviews, health checks, and value realisation sessions
Act as the voice of the customer internally, contributing to continuous product and service improvement, including AI roadmap feedback
Support contract renewals and commercial discussions in collaboration with the sales team
Contribute to customer engagement initiatives such as Corporater Connect at Parliament and regional roundtables
What We’re Looking For
Bachelor’s degree in Business, Technology, or a related field
4–7 years of experience in Customer Success, Account Management, or Consulting within enterprise software / SaaS
Proven ability to drive adoption, retention, and expansion across complex customer environments
Strong communication and stakeholder management skills, including executive-level engagement
Experience working with enterprise clients (public sector experience is a plus)
Familiarity with customer success frameworks, methodologies, and tools
Exposure to or interest in AI-driven solutions, analytics, or data-enabled platforms is an advantage
Experience within the GRC domain (Governance, Risk, Compliance) is an advantage
Ability to manage multiple accounts with varying levels of complexity
UK residency or valid work authorisation (required)
Who You Are
Client-focused, with a consultative and partnership-driven approach
Structured, proactive, and results-oriented
Commercially aware, with the ability to identify growth opportunities, including AI-driven value propositions
Comfortable working across multicultural and cross-functional teams
A strong communicator with the ability to influence and build trust
Curious and open to new technologies, including AI and automation
Resilient and able to operate effectively in a dynamic environment
Why Join Corporater
Play a key role in strengthening long-term customer relationships and recurring revenue in the UK
Work with leading enterprise and government organisations on mission-critical GRC and AI-enabled solutions
Be part of a global, fast-growing software company with strong European roots
Access continuous learning through Corporater Academy, including evolving AI capabilities and use cases
Collaborate with international colleagues across Europe, the Middle East, Africa, and Asia
Competitive salary and benefits aligned with the UK market
Flexible working arrangements and a collaborative, values-driven culture
About Corporater
Corporater is a global software company that delivers integrated software solutions for governance, performance, risk and compliance (GPRC) on a single system, the Corporater Business Management Platform. We enable organisations to create a digital twin of their organisation, digitalise processes and operations, and drive business outcomes as a connected enterprise.
Through continuous innovation, including AI-driven capabilities, we help organisations gain deeper insights, automate processes, and make more informed decisions.
Corporater was established with a dual vision: to redefine how business applications are built and used, and use our gains to make a social impact. Join us in shaping our vision—we're looking for talented individuals from diverse backgrounds to be part of our journey.
Practical Information
Location: London, United Kingdom (hybrid)
Region: United Kingdom
Reporting to: UK Country Manager
Employment type: Full-time
How to Apply
Apply via our recruitment portal by submitting your CV and a brief cover letter.
Please note:
We do not accept applications via email
This is a direct recruitment process — no agencies
We do not offer visa sponsorship