Regional Customer Success Manager - North
Flight Centre
About Corporate Traveller
At Corporate Traveller, we’re on a mission to take business travel to the next level. And when it comes to our people, we know we are next level. We are anything but ordinary. Part of the corporate division of the Flight Centre Travel Group (FCTG), Corporate Traveller is one of FCTG's most successful brands, globally. Our mission is to make end to end travel experience faster, simpler and easier for our customers and to demonstrate ongoing value to decision-makers, travellers and bookers. We provide our customers with the perfect blend of personal, local service blended with our expert technology suite and the great choice and value which comes with being part of the FCTG family. We lead with passion, ambition, and a hunger to do better. We do whatever it takes to get the best results, for ourselves and our customers. We are committed to helping our customers and each other grow and smash our goals. And at our core, we believe that together we can do anything. Together, we are here to take it to the next level.
About the role
We’re looking for a dynamic and commercially minded Regional Manager, Customer Success to lead our Customer Success (CS) team and drive exceptional client outcomes across the region. In this role, you will champion a customer‑centric culture, deliver outstanding retention results, and support revenue and growth across our portfolio.
You’ll take ownership of regional performance—ensuring customer retention above 98%, driving TTV growth, increasing product usage, and supporting preferred supplier and online adoption. You’ll collaborate closely with Sales and Operations partners to influence the regional P&L, shape strategic initiatives, and deliver change that supports both UK and global priorities.
You will be a role model for leadership excellence: coaching, developing, and empowering your team, fostering a high‑performance culture, and ensuring consistent adoption of CS processes and tools such as Salesforce, PowerBI, and Gong. You’ll play a critical role in elevating the end‑to‑end customer experience, identifying trends before they impact our clients, and delivering insights that shape our future product and service offering.
This is a fantastic opportunity to lead a passionate team, drive meaningful commercial outcomes, and shape the future of Customer Success in your region.
About you
You’re an inspiring leader with a strong commercial focus and a passion for delivering world‑class customer experiences. You thrive in fast‑moving environments and know how to build, coach, and motivate high‑performing teams. You naturally take ownership, love solving problems, and have the confidence and communication skills to influence at all levels - internally and externally.
Here’s what you’ll bring:
Skills & Capabilities
Relationship Building
- Exceptional customer centricity with the ability to build relationships quickly and credibly.
- A collaborative approach with strong cross‑functional partnership skills.
Commercial Acumen
- Strong understanding of revenue, margin, leakage, and profitability drivers.
- Ability to interpret performance data and Salesforce insights to shape decision‑making and regional strategy.
- Forward‑thinking approach to identifying market trends and growth opportunities.
Change Agility
- Comfortable leading through change while fostering a culture of innovation and continuous improvement.
- Adaptable to new technologies, processes, and initiatives.
Leadership & Initiative
- Ability to set a compelling vision and drive team execution.
- Inspirational leadership that empowers and develops people; strong coaching mindset.
- Courage to address underperformance effectively and empathetically.
- Commitment to fostering an inclusive, psychologically safe, and high‑performing environment.
Communication
- Clear, engaging, and persuasive communicator.
- Excellent presentation, storytelling, and interpersonal skills.
Solution Focus
- Strong problem‑solving abilities with a consultative, customer‑first mindset.
Discipline
- Exceptionally organised, with strong planning and prioritisation skills.
- Skilled in driving Salesforce adoption and ensuring process consistency across the region.
Growth Mindset
- Positivity, resilience, and openness to feedback.
- Passion for innovation, learning, and continuous improvement.
What's in it for you
- Exclusive Travel Discounts: As part of Flight Centre Travel Group, you gain access to exclusive industry rates and discounts through our in-house travel team.
- Career Development: With Flight Centre Travel Group’s global presence, spanning 30+ brands in over 20 countries, you’ll have clear career pathways and the resources you need to achieve your professional goals, including training and support.
- Vibrant Culture & Social Perks: Experience our fun, industry-renowned culture with exciting social events such as monthly awards nights, global conferences, end-of-financial-year balls, and more.
- Active Hour: Prioritise your well-being with an hour dedicated each week to focus on your fitness or personal wellness.
- Comprehensive Health Cash Plan: Get reimbursed for a variety of medical services, including dental, optical, and chiropractic care, with our bronze-level health cash plan.
- Health & Wellbeing Challenges: Stay engaged with monthly health and wellbeing challenges designed to keep you motivated and healthy.
- Financial Wellbeing Support: Access expert financial services, including mortgage advice, regulated financial guidance, and money coaching to help you manage your finances.
- And Much More: Enjoy a range of additional benefits, including company-matched charitable donations, an excellent pension scheme, share options, an electric vehicle scheme, and a variety of salary sacrifice benefits.
Our number one philosophy is Our people. Flight Centre Travel Group's promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which reflects the diversity of our society.
We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at RecruitmentUK@flightcentre.co.uk.
