Product Customer Success Manager
PuzzelProduct Customer Success Manager
London, UK | Copenhagen or Aarhus, Denmark | Stockholm, Sweden
About Puzzel 🔍
We're the AI-native customer experience platform built in Norway, trusted across Europe, and growing fast. For 25 years we've helped contact centres deliver faster, more human service — without the clutter or complexity. Today we're #1 in the Nordics, scaling rapidly in the UK and the Netherlands, with one ambition: become Europe's clear CX market leader.
Puzzel Values 🎯
Built on Trust - our Nordic foundation. Customers, partners, and each other.
Stronger Together - one team, one purpose, shared wins.
Stay Hungry - we raise our game every day.
Why we’re proud🏆
Frost Radar Innovation & Growth Leader in EMEA Customer Experience Platforms (2025)
CX Awards 'Best Mid-Market Contact Center Platform' (2024)
Flexa Top 25 for work-life balance, diversity and inclusion, pet-friendly companies and professional services (2026)
Consistently high Glassdoor rating
Mercer-benchmarked pay for equity and market fairness
Puzzel doesn't just build AI for our customers — we’ve embraced it internally, adopting it across the business to work smarter and faster
Read more about us here.
What you'll do 🏡💻
We're looking for a Product Customer Success Manager to join our Customer Success team. Think of it as a seasoned, traditional CSM role for someone who is hungry to get deep into the product: you'll own the success of a portfolio of Puzzel customers, show them what Puzzel can do and turn that into measurable business outcomes.
You'll work with leading Nordic and European organisations, supported by a structured onboarding, a product buddy and hands-on time in a real environment. You'll start with a smaller portfolio and grow from there.
Own customer outcome: Be the primary post-sales owner for an assigned portfolio, accountable for outcomes, adoption, value realisation, risk and retention readiness.
Build Success Plans: Develop a detailed understanding of each customer's objectives and operating model, and build measurable plans that connect them to Puzzel capability, actions, owners and milestones.
Be the product expert: Maintain advanced knowledge across the Puzzel portfolio, understand how capabilities work together inside a customer environment, and bring relevant new releases to customers.
Demonstrate value: Confidently demonstrate Puzzel and connect it to business and opera