Principal Customer Success Manager, Public Sector UKI
AtlassianOverview
Atlassians have flexibility in where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, as part of being a distributed-first company.
For this role and our business requirements, we welcome applicants from all regions of the United Kingdom.
Responsibilities
As a Principal Customer Success Manager, Public Sector, you’ll partner with strategic UK & Ireland public sector organisations to realise the full value of their Atlassian investments. Serving as a trusted advisor, you’ll guide customers through complex digital transformations, cloud migrations, and modern ways of working across our solution portfolio’s.
Your future team
Our team is dedicated to long-term customer value realisation and partnership rather than direct quota carrying. We collaborate closely to support our public sector customers to unleash their full potential through cloud migration, digital transformation, and modern AI-powered solutions.
In this role, you will:
Build Strategic Trusted Advisor Relationships: Partner with senior civil servants, IT leaders, and transformation directors across UK & Ireland Public Sector accounts (including Central/Local Government, NHS, Higher Education, and national bodies) to align Atlassian solutions with their strategic digital mandates.
Champion Cloud Migration & Digital Transformation: Guide public sector customers through major transformation initiatives with a primary focus on cloud migration scenarios, helping organisations transition seamlessly from legacy/on-premise deployments to Atlassian Cloud. Enable customers to harness our AI capabilities and the Teamwork Graph to unify cross-agency knowledge, automate workflows, and drive data-informed decision-making.
Drive Value Realisation & Success Planning: Formulate and execute comprehensive Customer Success Plans and Executive Business Reviews (EBRs/QBRs), ensuring measurable ROI, high user adoption, and long-term customer health across complex public sector bodies.
Navigate Public Sector Procurement & Ways of Working: Leverage your understanding of government governance, data/security standards, and public sector procurement rhythms and frameworks to overcome adoption blockers and accelerate deployment timelines.
Cross-Functional Alignment: Collaborate closely with Enterprise Sales, Solutions Engineering, Cloud Migration specialists, Product teams, and Atlassian Solution Partners to advocate for public sector requirements and ensure smooth customer lifecycle delivery.
Qualifications
Your Background
Overall Customer Success & Public Sector Experience: 8+ years in Customer Success Management or a transferable customer-facing role (Technical Account Management, Advisory Consulting, Professional Services, Engagement Management) supporting complex strategic accounts, including 3–5+ years working with, advising, or managing Public Sector organisations across Central/Local Government, NHS/Healthcare, Higher Education, or Irish public bodies.
Complex Enterprise Portfolio Management: Experience supporting strategic customers from major enterprise technology leaders.
Cloud Migration & Digital Transformation: Hands-on experience advising customers on digital transformation journeys, navigating cloud migration scenarios, and driving adoption across cloud platforms.
Public Sector Acumen: Strong familiarity with public sector ways of working, government governance, data and security considerations, and public procurement cycles and frameworks.
Customer Value Realisation: Dedication to driving customer health, value realisation, and long-term partnership without managing a direct sales quota.
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