Job Description
MIS implementation Specialist - Job Description
Purpose of Role
The MIS (Management Information System) implementation Specialist is responsible for the strategic oversight, implementation, and day-to-day management of the group’s MIS “iSAMS” including its integration with third-party software, across the region. This role ensures that all systems and data are accurate, reliable, and aligned with academic, administrative, and regulatory requirements. The MIS Specialist collaborates with school-based data manager and IT staff to deliver a seamless, high-quality user experience for teachers, administrators, and leadership teams. The ideal candidate will also provide multilingual support, ensuring effective management and assistance across schools with diverse language needs.
This role may require travel to schools and offices across the region, as needed, to provide ongoing support and oversight.
Key Duties and Areas of Responsibility
System Management & Operations
- Oversee the day-to-day management and performance of the MIS across assigned schools, ensuring smooth and efficient operation of student, academic, and administrative modules.
- Serve as the primary point of contact between schools and the MIS central team for system updates, releases, and issue resolution.
Implementation & Projects
- Lead or coordinate MIS implementations, upgrades, and integrations with other platforms, ensuring alignment with organizational standards.
- Collaborate with central technology teams to configure systems and workflows according to group policies and best practices.
- Support the onboarding of new schools and contribute to system design and process improvement initiatives.
Support & Training
- Provide second-line support for MIS-related issues escalated by school staff.
- Develop and deliver training and documentation to ensure end users are confident and self-sufficient in using the MIS.
- Establish and maintain strong relationships with school leadership teams to understand operational needs and translate them into MIS solutions.
Data Management & Reporting
- Ensure timely and accurate data entry, validation, and reporting for student, attendance, and academic information.
- Assist schools in generating reports for internal use, regulatory compliance, and performance tracking.
- Work with academic and administrative teams to optimize data flows and reporting processes.
Team Leadership & Collaboration
- Provide guidance and direction to local school IT or MIS coordinators.
- Collaborate closely with the Regional Head of Technology to align on strategy, priorities, and standards.
- Foster a culture of continuous improvement, collaboration, and user-centric service.
Skills, Qualifications and Experience
Skills:
- Strong understanding of data governance, privacy, and reporting within an educational context.
- Demonstrated ability to train and support non-technical users.
- Ability to effectively prioritize and execute tasks while under pressure.
- Fluency in Portuguese and English is required; Spanish is highly valued.
Qualifications:
- Bachelor’s degree in Information Systems, Computer Science, Education Management, or a related field (or equivalent experience).
Experience:
- 3+ years of experience managing or supporting school MIS platforms (e.g., iSAMS, PowerSchool, Engage, ManageBac, or similar).
- Experience leading or coordinating MIS implementations across multiple sites.
ISP Principles
Begin with our children and students. Our children and students are at the heart of what we do. Simply, their success is our success. Wellbeing and safety are both essential for learners and learning. Therefore, we are consistent in identifying potential safeguarding
and Health & Safety issues and acting and following up on all concerns appropriately.
Treat everyone with care and respect. We look after one another, embrace similarities and differences and promote the well-being of self and others.
Operate effectively. We focus relentlessly on the things that are most important and will make the most difference. We apply school policies and procedures and embody the shared ideas of our community.
Are financially responsible. We make financial choices carefully based on the needs of the children, students and our schools.
Learn continuously. Getting better is what drives us. We positively engage with personal and professional development and school improvement.
ISP Commitment to Safeguarding Principles
ISP is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. All post holders are subject to appropriate vetting procedures, including an online due diligence search, references and satisfactory Criminal Background Checks or equivalent covering the previous 10 years’ employment history.
ISP Commitment to Diversity, Equity, Inclusion, and Belonging
ISP is committed to strengthening our inclusive culture by identifying, hiring, developing, and retaining high-performing teammates regardless of gender, ethnicity, sexual orientation and gender expression, age, disability status, neurodivergence, socio-economic background or other demographic characteristics. Candidates who share our vision and principles and are interested in contributing to the success of ISP through this role are strongly encouraged to apply.