Lead Customer Success Manager
NICEAt NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
Lead Customer Success Manager
So, what's the role all about?
This is where genuinely good people go to become exceptional. Our Lead Customer Success Managers already have the fundamentals nailed – they can build a relationship, read a room, and hold their own with a customer. What they’re hungry for is the next level: more range, more complexity, and the reputation that comes from proving they can handle it.
You’ll take ownership of a variety of accounts across the NiCE portfolio, building the kind of trust that means customers and partners come to you first. Programme delivery, governance, and technical execution sit with our specialist teams – your job is to be the constant thread that keeps the customer’s priorities, expectations, and experience front and centre, whatever is happening behind the scenes.
This isn’t a role for someone who’s happy where they are. It’s for someone who’s already good, knows it, and is actively building toward being one of the best – someone with a real appetite to grow their scope, sharpen their instincts, and take on the trickier conversations rather than duck them.
You’ll work closely with Sales, Delivery, Product, and every team working behind the scenes, alongside our Principal CSMs and senior leaders who’ll push you and back you as you build your own reputation. Interaction with customers spans phone, email, chat, and video, with regular face-to-face engagement where it counts, and travel to be in the room for the moments that matter.
How will you make an impact?
- Build a genuine reputation across your portfolio as the person customers and partners trust to sort things out
- Get comfortable in the room – business reviews, escalations, tougher conversations – and keep pushing yourself to handle bigger and more complex ones
- Grow real relationships with senior stakeholders, moving from useful contact to trusted advisor over time