French - Associate Enterprise Customer Success Manager (Automotive SaaS)
TTECAssociate Enterprise Customer Success Manager (Automotive SaaS) - French Bilingual
At Percepta, we bring first-class service across each market we support and as Associate Enterprise Customer Success Manager (AECSM) you will be creating and delivering amazing Customer experiences, whilst also enjoying the satisfaction of being part of a unique culture.
Employment Details:
Contract Type: Full-Time, Permanent, Remote (1-2 days per month onsite only)
Working Hours: 37.5 per week - Monday to Friday 8.30am to 5.00pm (occasional travel to France, Belgium and across the United Kingdom)
Salary: £45,000 per annum
Location: Dunton, Essex SS15 6EE
Are you a dynamic communicator with a passion for Customer Success? Do you thrive in fast-paced environments where your ability to build relationships and drive solutions makes a measurable impact?
We are on the lookout for an Associate Enterprise Customer Success Manager (ECSM) to join our growing team at Dunton to work with our French speaking Enterprise Customers. The role offers flexible working with minimal office attendance and occasional travel to France, Belgium and across the United Kingdom for on-site customer meetings.
Why This Role is Exciting
- Be part of a global brand transforming fleet management through Telematics software.
- Hybrid-first working: primarily remote, with just two office days per month
- Occasional international travel to France and Belgium as well as within the United Kingdom, providing exposure to enterprise clients
- Opportunity to manage end-to-end customer journeys, maximize adoption, and deliver ROI
At Percepta, we bring first-class service across each market we support and as ECSM, you will be creating and delivering amazing Customer experiences, whilst also enjoying the satisfaction of being part of a unique culture.
What You’ll Be Doing:
- Manage and optimize the post-sale Customer journey from onboarding to renewal
- Deliver training, support, and strategic insights that drive solution adoption
- Collaborate across internal teams to champion the voice of the Customer
- Analyse Customer usage data to improve outcomes and reduce churn
- Lead regular Business Reviews and manage renewals and contract extensions
- Upsell/cross-sell software and services to boost Client ROI and satisfaction
During a Typical Day, You’ll:
As ECSM, you’ll be the primary contact for our Enterprise Customers across France, Belgium and United Kingdom, ensuring they experience maximum value from our Client’s Telematics software and Charging products. From onboarding to long-term adoption and growth, you'll act as a trusted advisor—providing strategic guidance, resolving issues, and proactively identifying opportunities for improvement and ex