Customer Success Operations Specialist

Day in the life of Customer Success Operations Specialist

As a Customer Success Operations Specialist, your job is to ensure that Fluke Premium Care customers receive accurate, timely, and high-quality support throughout their service experience. A typical day involves reviewing incoming tickets, assessing requests, clarifying information with customers, and coordinating with internal service teams to move cases forward efficiently. You handle both service-related requests (such as calibration, repair, and accessory support) and administrative tasks related to care plan activation and registration, ensuring all data is correct and actionable. The role involves working with products, such as Fluke test and measurement tools, so familiarity with or curiosity about technical equipment is a plus. Success in this role means responding to customer requests within 24 hours, accurately interpreting client needs, and maintaining clear and appropriate communication. You collaborate closely with colleagues in both the commercial and operational parts of the Customer Success team, sharing insights and best practices daily to ensure smooth processes and effective resolution of care plan requests across EMEA.

Responsibilities  

• Manage inbound Fluke Premium Care tickets, ensuring initial assessment and appropriate action.
• Validate care plan eligibility and benefit coverage, ensuring accurate and complete information is collected.
• Review customer requests, determine the proper operational approach, and distinguish between service types (repair, calibration, accessory, administrative or other).
• Support and resolve activation and registration issues across multiple activation models
• Provide clear, appropriate communication to clients across EMEA, guiding them step by step through next actions.
• Maintain structured and accurate case records within the ticketing system to ensure transparency and traceability.
• Collaborate, problem solve, and strategize with your team to enhance efficiency.

Your Team

You will join a dynamic, international Customer Success team composed of both commercial and operational specialists. We foster an open, honest, inclusive, and collaborative environment where knowledge sharing, and constructive feedback are part of our daily work. The team is responsible for all aspects of Fluke Premium Care management. FPC is a recurring revenue business model based on renewals. It is service program designed to provide extended coverage, benefits and support.   

Experience

• Bachelor’s degree (Business, technical, scientific or other relevant fields).
• Minimum 1–2 years’ experience in a B2B operational or customer support environment, or equivalent professional experience.
• Strong working knowledge of Microsoft Word, Excel, Teams, and Outlook.
• Experience with ticketing systems, CRM tools, or operational workflows.
• Familiarity with care plans, technical products or test tools, is a strong plus.

Personal Skills 

• Required primary language skills: fluency in English, another European language (particularly French, German, strongly preferred).
• Exceptional interpersonal, written, and verbal communication skills, with the ability to explain complex information clearly. 
• Ability to communicate technical information to understand customer’s needs 
• Ability to work independently while following guidelines, demonstrating accountability, organization and good judgement. 
• Analytical mindset and problem-solving skills, with attention to detail and the ability to manage multiple priorities 
• Energy, resilience and ability to adapt to a fast-paced environment.
• Enthusiastic about learning new systems and processes quickly, with the ability to understand technical product details    

Why you should join Fluke 

• Work in an entrepreneurial, team-centered, customer-focused, and growth-oriented environment.
• Opportunities to grow within the department and across other departments.
• Hybrid work policy. 
• International environment in a great location in Eindhoven 

Fortive Corporation Overview

Fortive’s essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions.

We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions.

We are a diverse team 18,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact. 

At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference. 

At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone. 

At Fortive, we believe in growth. We’re honest about what’s working and what isn’t, and we never stop improving and innovating.

Fortive: For you, for us, for growth.