Customer Success Manager- UK

At UVeye, we're on a mission to redefine vehicle safety and reliability on a global scale. Founded in 2016, we pioneered the world's first fully automated suite of vehicle inspection systems. At the heart of this innovation lies our advanced AI-centric technology, representing the pinnacle of computer vision, machine learning, and generative AI within the automotive sector.

With over $380M in funding and strategic partnerships with industry giants such as Toyota, Amazon, General Motors, Volvo, and Hertz, our technology is utilized in manufacturing plants, dealerships, wholesale auctions, delivery fleets, seaports, and more. Our growing global team of 250+ employees is committed to creating a workplace that celebrates diversity, encourages teamwork, and strives for excellence.

Now, as we expand into the UK and Ireland market, we’re looking for a passionate and driven Customer Success Manager who is passionate about building strategic, value-driven partnerships with our clients.

In this role, you will be serving across UK and Ireland motor dealers as a trusted advisor to motor dealer leaders and frontline teams, helping them unlock the full power, efficiency, and ROI of the UVeye platform. You will cultivate long-lasting professional relationships by providing exceptional service, understanding client goals, and proactively identifying opportunities for optimization, adoption, and measurable results.

A day in the life and how you’ll make an impact:

• Train and educate customers on how to effectively utilize UVeye and integrate the system into their current processes.
• Successfully and consistently deliver ROI and value for our customers, consulting their business and while leveraging UVeye.
• Building strong relationships with clients based on your ability to earn their trust and deliver - creating UVeye champions.
• Proactively identifying business goals, pain points, and opportunities where UVeye can deliver even greater value for our clients.
• Analyzing key account statistics, engagement and performance metrics and leverage these to educate clients in order to drive performance.
• Simultaneously and successfully managing multiple client relationships.
• Identifying and managing opportunities to organically grow client portfolios, by delivering additional solutions and tools based on business needs

Requirements

• 3+ years of experience in a Customer Success, Account Manager or similar role – in Automotive SaaS.
• 3+ years of experience working within a motor dealer, gaining firsthand exposure to daily after sales and vehicle sales operations
• Proven experience in managing multiple accounts and projects.
• Positive attitude and remarkable ability to build rapport from initial conversation and throughout the client lifecycle. Passionate about customers.
• Hunger to work in a dynamic, high growth environment.
• Superior organization and prioritization skills, along with focused attention to detail.
• Commercial savvy.
• Technical attitude, including general knowledge pertaining to software, dashboards, analytics, CRM platforms.
• General understanding of the automotive space – an advantage!

Travel:

This role involves regular on-site work within motor dealer locations across the UK and Ireland, and requires approximately 50% travel. While performing the duties of this position, the employee may experience extended periods of sitting, standing, walking, and frequent movement throughout motor dealer service lanes, inspection areas, showrooms, and outdoor lots. 

Why UVeye

• Tech-First Mindset: Join a team at the forefront of innovation, where cutting-edge technology is shaping the future of AI and redefining the automotive industry.
• Industry Leadership: Be part of a trailblazing company driving real change—backed by rapid growth, a track record of success, and strong partnerships with global industry leaders.
• People-Centered Culture: Thrive in a collaborative, inclusive environment that values initiative, supports growth, and provides unique opportunities for development through executive workshops and mentorship programs.

We are committed to building a diverse, equitable, and inclusive workforce where everyone feels valued and respected. We welcome applications from all individuals, regardless of background, and strive to create a truly inclusive environment for our employees. If you need any reasonable adjustments during the recruitment process, please let us know.