Customer Success Manager, Support - EU

About the role

Customer Success relies on the quality and effectiveness of a CSM’s client interaction. Strong communication between team members, the organization and most importantly to clients encompass the traits a CSM needs in order to be successful. Situational understanding, out of the box thinking and solution seeking are a few key elements that represent qualities in a CSM at Everflow.

Location Requirement

This role is based in our Amsterdam office. The position follows a hybrid schedule with an expectation of working in-office at least two days per week.

What you'll do

• Ability to comprehend complex inquiries from customers of all industry levels
• Communicate internally and externally concisely & clearly
• Develop expertise with new products and features and be able to evangelize them with customers
• Provide client feedback to internal teams
• Upsell existing clients on new products and features
• Gain proficiency in Jira, Intercom and Planhat while collaborating with customers

Qualifications