Customer Success Manager (Scaled Growth) (F/M/X)

About us

At ablefy, we believe passion can turn into a career for anyone. With ablefy.io, we give coaches, consultants, creators, and entrepreneurs everything they need to build and sell digital products online — simply and efficiently. 70,000+ entrepreneurs already trust us to power their business.

Born in 2015, ablefy has grown into a true all-in-one solution — courses, memberships, payments, e-ticketing, and more. We take care of the hard stuff, so our users can focus on what truly matters: growing their business.

Today we're the #1 platform for coaches and creators in the DACH region — and we're not slowing down. That's where you come in.

Our mission; to build software that empowers everyone to start, run and grow a successful digital business - borderless, is supported by our high performance principles that are crucial to our success:

• Radical Collaboration
• Constructive confrontation
• Adaptive execution
• Collective ambition
• Evolving expertise
• Empathetic leadership

About the role

Join the team powering Europe's most successful digital entrepreneurs! As our Customer Success Manager, you'll be the strategic partner helping creators, coaches, and online course providers transform their expertise into thriving businesses on our platform. With over €1 billion in transactions processed and 70,000+ entrepreneurs already building their success stories with us, you'll play a critical role in our next growth chapter.

This isn't your typical CSM role. You'll be working at the intersection of the Creator Economy and cutting-edge SaaS technology, helping diverse entrepreneurs - from solopreneurs launching their first online course to established businesses scaling to seven-figures. Your mission: ensure every customer not only succeeds with our platform but becomes a champion of what's possible when passion meets the right technology.

The ideal candidate thrives in the dynamic creator economy landscape, combines strategic thinking with hands-on execution, and has a genuine passion for helping entrepreneurs achieve their dreams while driving measurable business outcomes at scale - working closely with Marketing, Analytics, and Product/DevOps to get there.

Responsibilities

• Manage a portfolio across coaches, course creators, and digital entrepreneurs, ensuring 95%+ retention.
• Act as the seller's advocate inside ablefy - partnering closely with Marketing, Analytics, and Product/DevOps to prioritize, build, and continuously improve the tools, content, and communication (webinars, campaigns, dashboards, triggered outreach) that serve your portfolio at scale.
• Deliver portfolio-wide performance reviews - built in partnership with Analytics - through scaled formats (webinars, reporting, targeted content) that surface transaction volume growth, course completion rates, and revenue optimization opportunities across your book.
• Identify scaled growth opportunities across your portfolio - plan upgrades, feature adoption, white-label solutions - and partner with Marketing to design and test the campaigns and content that drive them, flagging high-potential individual accounts for deeper follow-up.
• Monitor customer health scores using usage data, transaction patterns, and engagement metrics to proactively address churn risks and maximize customer lifetime value.
• Collaborate with Sales on smooth account transitions and handovers.
• Build trusted-advisor relationships at scale by understanding diverse creator business models (coaching, memberships, digital products, events) and translating that understanding into guidance and content that helps sellers grow - delivered through webinars, targeted communication, and 1:1 conversations when a seller's situation calls for it.
• Provide expert guidance on platform optimization, payment processing troubleshooting, and billing setup to maximize creator business performance.
• Host and continuously improve a recurring webinar series (minimum bi-weekly, live in German) covering platform education, best practices, and seasonal readiness for your portfolio.

Requirements

• 3-5 years of proven experience in Customer Success, Account Management, or client-facing roles in B2B SaaS environments (Creator Econo