Customer Success Manager - SaaS
DastraAbout Dastra
Dastra is a fast-growing SaaS platform dedicated to data protection, compliance and AI governance.
Our mission is simple: turn complex regulatory requirements into clear, operational and actionable processes.
We help organisations manage their data and AI-related risks while enabling them to innovate with confidence.
As we continue to grow, we are looking for a Customer Success Manager to join our Customer Success team and support our customers throughout their journey with Dastra.
Why join Dastra?
Join a fast-growing European SaaS LegalTech company
Work with Mid-Market and Enterprise organisations on complex data, AI and compliance challenges
Take ownership of a strategic customer portfolio
Become a key expert on a sophisticated SaaS platform
Work closely with Customer Success, Sales, Product and Tech teams
Join an experienced, collaborative and ambitious team
Your role
As a Customer Success Manager, you will act as the project lead for your customers’ success with Dastra.
You will manage a portfolio of Mid-Market and Enterprise customers and cover the entire customer journey, with a strong focus on onboarding, implementation, product adoption and long-term customer success.
You will become a trusted partner and expert on the Dastra platform, helping customers translate complex business, technical and regulatory challenges into concrete use cases.
Your main objectives will be to:
Successfully onboard and implement Dastra
Drive product adoption and long-term engagement
Support change management
Demonstrate the value delivered by the platform
Secure renewals and customer satisfaction
Identify growth opportunities alongside Account Managers
Your responsibilities
Lead onboarding and implementation projects
Manage a portfolio of Mid-Market and Enterprise customers as their main point of contact
Drive customer success through regular follow-ups and Business Reviews
Monitor usage, satisfaction and value
Anticipate risks and secure renewals
Identify growth opportunities alongside Account Managers
Build expertise in data protection, AI governance and compliance
Share customer insights with Product and Tech teams
Your environment
You will join our Customer Success team and report to Jérôme, our Director of Operations and co-founder.
You will work closely with our Customer Success, Account Management, Sales, Product and Tech teams.
Our customers are mainly Mid-Market and Enterprise organisations, across French and international markets.
During your first 3 to 6 months, you will progressively build your expertise on Dastra, our methodology and your customer portfolio.
Who we're looking for
4+ years of experience in Customer Success, SaaS consulting, implementation, project management or a similar customer-facing role
Strong understanding of SaaS environments, ideally involving complex or technical products
Experience managing Mid-Market and/or Enterprise customers
Experience with onboarding, implementation, adoption and change management
Strong communication and stakeholder management skills
Strong project management and organisational skills
Customer-oriented, autonomous and comfortable with complex topics
Languages
French: fluent, bilingual
English: fluent, bilingual or native level