Customer Success Manager / Inside Sales (Contractor)

Location: London (local candidates only)

Position Type: Contractor

Compensation: £35,000 – £50,000 OTE (including bonus) + additional commission opportunities

Company: US-based startup (cybersecurity & compliance)

About the Role

We’re hiring a Customer Success Manager / Inside Sales to support and grow relationships with our customers in a fast-paced, high-growth startup environment.

This is a hybrid role combining customer success, account management, and inside sales. You’ll be responsible for ensuring customers are successful while also identifying opportunities to expand accounts through upsells and renewals.

This role is ideal for someone early in their career who is interested in sales, startups, and building commercial experience quickly.

What You’ll Do

• Own relationships with a portfolio of customers from onboarding through renewal
• Act as the primary point of contact for day-to-day customer need.
• Drive product adoption and ensure customers achieve their desired outcomes
• Identify and execute upsell and expansion opportunities
• Support and close renewals
• Collaborate with sales, product, and operations teams to improve customer experience
• Maintain accurate account notes and pipeline tracking

What We’re Looking For

• 2+ years of experience in B2B SaaS or services (customer success, account management, or sales)
• Strong communication and relationship-building skills
• Commercial mindset with interest in sales and revenue ownership
• Highly organized and comfortable managing multiple accounts
• Ability to operate in a fast-paced startup environment
• Must be based in London

Compensation & Structure

• From £35,000 – £50,000 OTE (base and bonus)
• Additional upside through commission on upsells and renewals
• Contractor role with opportunity to grow into a larger commercial position over time

Why Join

• Work directly with a US-based startup serving high-growth companies
• Gain hands-on experience across customer success and sales
• Clear path to move into full-cycle sales or senior account management
• High ownership, fast learning, and direct exposure to leadership