Customer Success Manager (Hybrid or remote) F/H

Your Mission

As a Customer Success Manager at Bealink, you will act as a Project Leader and Trusted Advisor, responsible for guiding customers from deployment to long-term success.

You will manage a portfolio of strategic clients and ensure the successful adoption of our solutions by coordinating internal experts, supporting change management, and driving measurable outcomes through defined KPIs.

Your success will be measured by client satisfaction, adoption, business impact, and long-term partnership growth.

Your Responsibilities

Customer Project Leadership

• Own the end-to-end delivery of customer projects from kickoff to long-term adoption
• Lead project governance, planning, and execution
• Define project roadmaps, milestones, and deliverables with customers
• Coordinate internal experts (technical, pedagogical, data, product…) across project phases
• Ensure on-time and high-quality deployment of Bealink solutions
• Manage the contract's financial performance

Customer Enablement & Training

• Train customer teams on how to effectively use Bealink platforms
• Deliver workshops, onboarding sessions, and best-practice sessions
• Support customers in designing impactful learning strategies
• Facilitate change management initiatives to drive user engagement
• Share proven use cases and adoption strategies

Success & Performance Management

• Define success KPIs with customers at project launch
• Monitor usage, adoption, and performance indicators
• Deliver regular reporting and success reviews
• Identify risks early and implement mitigation plans
• Ensure continuous improvement and value realization

Stakeholder & Relationship Management

• Build trusted relationships with customer stakeholders
• Act as the primary point of contact throughout the project lifecycle
• Facilitate communication between customer teams and internal teams
• Represent customer needs internally and contribute to product evolution

Continuous Improvement & Collaboration

• Collaborate with Sales to identify expansion opportunities
• Work closely with Product and Technical teams to improve solutions
• Share best practices internally to elevate Customer Success excellence

Contribute to the development of scalable delivery methodologies.

What Makes This Role Unique

This role goes beyond traditional Customer Success.

At Bealink, the Customer Success Manager acts as:

• A Project Leader
• A Strategic Advisor
• A Change Manager
• A Customer Advocate
• A Business Impact Driver

You don’t just support customers — you lead their success.