Customer Success Manager (German-speaking), (m/w/d)
Clearer.ioTake the clearer route to real customer impact. At clearer.io, we're reimagining eCommerce through a standout suite of innovative apps for search, discovery, and customer engagement. Our mission is simple but powerful: empower our partners with tools that streamline their operations, build trust, and drive sustainable growth.If you're ready to cut through the noise and focus on what really matters in a fast-moving ecommerce landscape – clearer.io is where you can grow and shape the future of online retail.
Your Impact: As a Customer Success Manager (German-speaking), you'll be the primary point of contact for a defined portfolio of customers across the DACH & EMEA region. You'll build lasting partnerships, drive commercial growth, and ensure customers unlock the full value of the Clearer platform – every day.
- Own a designated portfolio of accounts with full responsibility for retention, expansion, and commercial performance. In addition, you proactively identify and engage smaller accounts below our managed threshold when expansion signals arise – driving incremental revenue without a formal assignment.
- Drive Gross and Net Revenue Retention by proactively managing renewals, identifying expansion opportunities, and mitigating churn risk.
- Own renewal strategy, execution, and forecasting accuracy – maintaining clear visibility on risk, upside, and commit positions.
- Act as a trusted advisor – understanding customers' commercial objectives and digital strategies, leading structured value conversations and success planning.
- Identify, position, and close expansion opportunities across the Clearer suite, including cross-sell, bundling, and usage growth.
- Monitor customer health signals (product adoption, engagement trends, support history, commercial signals) and intervene early to reduce churn and deepen product usage.
- Develop strong knowledge of the Clearer platform and the broader eCommerce ecosystem to provide credible, data-driven guidance to customers.
- Partner closely with Sales, Partnerships, Marketing, Product, and Support to resolve issues, unlock growth opportunities, and improve lifecycle performance.
- Capture structured customer insights to inform product development, packaging, pricing, and go-to-market improvements.
- Maintain high standards in CRM hygiene, account planning, documentation, and reporting.
- 2–4 years of experience in Customer Success, Account Management, or a similar role – ideally within SaaS or eCommerce.
- A proven track record in retention, renewals, and expansion.
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Native or fluent (C1–C2) German and fluent English (written and spoken) are essential.
- A strong commercial mindset – you spot opportunities and act on them.
- Excellent communication and presentation skills; you translate complexity into clarity.
- Experience with CRM tools (e.g. HubSpot, Salesforce, Vitally) and a data-driven approach to your work.
- Self-starter mentality with the ability to prioritise and thrive in a fast-paced, international environment.
- Customers at the heart: We obsess over their needs so we can grow together.
- Purposeful progress: We take initiative and embrace bold thinking.
- Endless innovation: We refine, improve, and take meaningful action.
- Always open: We build trust through transparency and global collaboration.
- Modern office in the heart of Berlin
- Work from home every Friday
- International working environment with global exposure
- The opportunity to actively shape a growing Customer Success function