Customer Success Manager

About DisplayNote 

DisplayNote is the Experience OS for shared meeting and learning spaces. Our products (Launcher and Montage) are embedded in OEM displays and deployed across enterprise meeting rooms and classrooms in over 90 countries. We sell through a global partner channel and our customers include some of the world's largest display manufacturers and most demanding end-user organisations. 

The role 

We are hiring a Customer Success Manager whose single job is to delight customers, across our Launcher, Montage and OEM relationships. You will help drive renewals, upsell and expansion, and have full ownership of building DisplayNote's professional services function from the ground up. 

This is a high-impact, high-autonomy role for someone who treats customer outcomes as personal outcomes. 

Why this role matters 

DisplayNote is at an inflection point. Our channel is growing, our OEM footprint is expanding, and our customers are asking for more. The person who takes this role will shape how we serve every customer we onboard for the next decade. 

What you will drive 

• Renewals. Protect and grow ARR across the customer base. Contribute to forecasting, risk identification and the renewal motion. 

• Upsell and expansion. Identify, qualify and close expansion opportunities inside existing accounts (additional editions, more rooms, more partners, broader use cases). 

• Professional services. Design and build our professional services function: scoping, pricing, packaging, delivery model and the playbooks behind it. This is a greenfield build. 

• Customer health. Own the signals, the cadence and the interventions. Catch issues early. Solve them before they become escalations. 

• Voice of the customer. Be the trusted line back into Product, Engineering and Channel. Turn customer reality into product reality. 

What we are looking for 

We hire on attitude. Skills can be taught. The traits that matter to us: 

• A relentless instinct for finding the right solution to a customer problem, not the easy one 

• High personal accountability, and the confidence to hold others to account when commitments slip 

• A strong bias to action, small steps shipped beat big plans stalled 
  Resilience. Customer success is not a straight line. We want someone who keeps going. 

• A genuine embrace of AI as a force multiplier in daily work 

• Clear, direct communication with customers, partners and internal teams 

• Commercial instinct, you understand that delight and revenue are the same conversation 

Why work with us  

• Exciting, Impactful Work – Contribute to innovative products that help people share ideas and collaborate more effectively across the globe. Your work will make a real difference.  

• Collaborative Culture – Be part of a supportive, fun and friendly team where boldness, innovation, passion, and accountability guide everything we do.  

• Work Your Way – We trust you to get the job done. Enjoy the freedom to shape your schedule, with hybrid or remote working options to keep life in balance.  

• Learning & Growth – Keep growing with access to training, learning resources through the Volaris network, and the chance to work alongside some seriously talented people.  

• Recognition & Rewards – We love celebrating wins, big or small. From appreciation programs and shout-outs to fun company events, we make sure great work gets noticed (and celebrated!). We also reward performance through annual compensation reviews, bonuses, and a competitive commission structure.  

DisplayNote Technologies is an equal opportunities employer. We are committed to creating a diverse and inclusive workplace and welcome applications from all suitably qualified individuals.  

All applicants must have the legal right to work in the UK. Offers of employment will be subject to reference checks.