Customer Success Manager

🚀 Customer Success Manager - Client Onboarding | Fintech Startup
📍 Location: Barcelona (hybrid)
💼 Type: Full-time

About Us
At Dost, we're not just another startup. We're a fintech revolutionizing how companies manage their financial processes with AI. Our platform automates invoices, delivery notes, and purchase orders, eliminating human errors and transforming entire accounts payable departments.
What makes us different: We're already the trusted partner of over 100 companies, but we're still small enough for your voice to be heard directly by our CEO Adam.

🎯 The Opportunity
Tired of being micromanaged in corporate environments? Here you won't find endless layers of bureaucracy or rigid processes that stifle your growth.
We're looking for a Customer Success Manager who wants to be the orchestrator of successful client onboardings, not just a task checker. Someone who thrives on coordinating complex projects from start to finish and wants to build something meaningful from the ground up.

This role is perfect if:

• You love bringing order to complexity and ensuring nothing falls through the cracks
• You want to be the trusted point of contact that clients can rely on completely
• You're energized by managing stakeholder expectations and driving results
• You thrive in a startup environment but want the stability of a proven product

🔧 Your Day-to-Day
Client Onboarding Leadership: Own the entire onboarding process from kickoff to go-live, ensuring seamless execution across all touchpoints
Stakeholder Coordination: Be the central hub connecting clients, technical teams, and internal stakeholders to keep projects moving forward
Timeline Management: Create realistic project timelines, track milestones, and proactively address any delays before they impact delivery
Expectation Management: Communicate clearly with clients about what to expect, when to expect it, and manage scope changes professionally
Quality Assurance: Ensure all deliverables meet Dost's high standards before client handoff
Process Improvement: Identify bottlenecks in the onboarding process and suggest improvements to increase efficiency
Team Coordination: Work closely with technical analysts and senior consultants to allocate resources effectively

🧠 What We Need From You
Essential:

• Natural communicator: You can explain complex processes in simple terms and handle difficult conversations with grace
• Organized mindset: You instinctively create systems and processes to manage multiple moving parts
• Ownership mentality: You take full responsibility for project outcomes and don't wait for others to solve problems
• Client-focused: You genuinely care about client success and go the extra mile to ensure satisfaction
• Resilient under pressure: You stay calm when timelines shift and can quickly adapt to changing priorities
• Finance/Business background: Solid understanding of financial processes and accounting principles
• Experience managing B2B client relationships
• 2-5 years of project management experience in SaaS, fintech, or consulting environments
• Experience with project management tools (Asana, Notion, etc.)
• Understanding of ERP implementations or financial software

🌟 Why Dost vs. Other Options

What you WON'T find here:

• Endless status meetings about meetings
• Blame culture when projects face challenges
• Cookie-cutter processes that ignore client needs
• Growth promises that never materialize

What you WILL find:

• Direct impact: Your feedback on process improvements goes straight to leadership
• Career growth: Clear path from Junior PM to Senior PM to potentially leading your own team
• Supportive environment: Work directly with Lucia (team manager) who will mentor your development
• Real responsibility: Own entire client relationships, not just small pieces of projects

💰 What We Offer

• Performance bonuses: Onboarding timeliness, client retention, upselling success
• Team bonuses: Additional rewards when the entire customer success team hits targets
• Professional development: Training in project management methodologies, client management, and industry best practices
• Growth trajectory: Proven path to senior project management and team leadership roles
• Wellhub
• Private medical insurance