Customer Success Manager
SoproTHE COMPANY
With offices in Brighton and Skopje, Sopro provides sophisticated digital marketing services to hundreds of businesses, from innovative start-ups to global brands.
As the UK’s leading B2B sales engagement service provider, with over 150+ employees and backed by 11 years of multi-award-winning results, maturity and scale, Sopro offers a powerful and unique sales engagement proposition. Our relentless focus on innovation makes it an exciting time for both our teams at Sopro and our clients.
Sopro is committed to providing an inclusive, rewarding and fun place to work and received a “Best Place to Work” award at the UK Business Awards 2021.
THE ROLE
As part of our Customer Success team, you will be primarily responsible for building relationships with each of our clients, understanding the details of their offering, formulating agreed campaigns, demonstrating scalable and repeatable success, and proactively suggesting campaign improvements.
You will own the commercial side of client relationships - deepening partnerships, driving retention, and continually improving how we manage and grow our accounts.
KEY RESPONSIBILITIES
Ownership of a portfolio of new and existing clients, with responsibility for building strong client relationships and ensuring our clients achieve success with the Sopro service.
Plan, schedule and oversee key client communication points
Understand our clients’ needs and business objectives and ensure Sopro delivers against them.
Onboard new clients (post-sales) deliver best practice client training and ensure strong levels of client satisfaction.
Analyse Sopro data to draw conclusions, optimise our campaigns and make our clients even more successful.
Understand then shape our approach to better develop, diversify, and grow client accounts.
ABOUT YOU
Experience of building trust and developing B2B client relationships
Superb communication, interpersonal and teamworking skills with confidence to communicate at C-Level.
Excellent influencing and relationship building skills.
Highly organised
Strong analytical ability to draw insights from data and identify opportunities.
Creative problem solver who insightfully anticipates customer needs and proactively addresses them.
Self-starter attitude with ability to work well independently and self-manage workload effectively.
Understanding (previous experience in Marketing) would be considered as an advantage!
ABOUT US
We’re the people behind the prospects. For all the clever tech, what makes the Sopro service stand out is the people. As we like to tell our clients, we’re a team not a tool.
Our values permeate Sopro through our behaviours, not only as people but across the business. We invest in our people, their development, our products and our wor