Customer Success Manager (all genders)

ABOUT HRS

HRS is the global leader in business travel intelligence. Our AI-native Copilot and Connect Platform transforms fragmented travel, payment, and compliance data into real-time decisions — saving enterprises millions and giving CFOs, procurement teams, and travel managers the control they need.

1B+ Business travel transactions processed annually

3,500+ Enterprise clients across 55 countries

35+ Years building the global travel ecosystem

AI-native Copilot & Connect Platform — built for enterprise scale

BUSINESS UNIT

Within HRS Enterprise Solutions, we organize around industry-specific verticals to deliver deeper value to our most strategic clients. Our Public Sector vertical serves federal, state and municipal authorities and public institutions — organizations that run some of the most complex, high-scrutiny travel and spend programmes in the market. Your mission will be to own these client relationships end-to-end after the sale — protecting and growing multi-year public-sector accounts inside a highly regulated procurement environment.

MISSION & IMPACT

Mission

As an Enterprise Customer Success Manager, you are the trusted partner to our existing top-tier corporate customers within a specific industry vertical. Working closely with a dedicated team focused on the same vertical, you develop deep expertise in the unique travel needs of your customers and deliver tailored HRS solutions that maximize business value and enhance traveler satisfaction.

Impact

You grow and protect a portfolio of enterprise accounts by turning deep customer and industry knowledge into measurable business outcomes — expanding account value, strengthening executive relationships, and ensuring HRS solutions are embedded into how your customers run their travel programs. Your impact shows up in retention, expansion revenue, and the trust HRS earns as a long-term strategic partner.

What you'll own:

Strategic Account Growth

• Drive revenue from enterprise customers by aligning HRS solutions with their travel strategies, managing an existing portfolio within one industry vertical.

• Leverage structured sales methods (e.g. MEDDPICC) to qualify leads, manage pipelines, and execute targeted cross-sell and upsell strategies.

• Expand account value, deepen client relationships, and deliver scalable growth.

Customer Success & Delivery

• Ensure smooth implementation and daily operation of HRS solutions tailored to each industry.

• Lead project rollouts and support contract negotiations.

• Continuously optimize clients' travel programs using HRS technology and best practices.

Relationship Management

• Build strong partnerships with key stakeholders in target verticals.

• Position HRS as a trusted advisor by delivering value, strengthening collaboration, and identifying new opportunities for account expansion.

Performance & Insights

• Track key metrics, solution usage, and customer behavior to surface insights and opportunities.

• Provide clear, timely updates to both clients and internal teams to support ongoing improvement and alignment with strategic goals.

Cross-Functional Leadership

• Act as the main connecti