Customer Success Manager
Centric SoftwareAbout Centric Software:
Centric Software® is a global leader, providing an innovative and AI-enabled product-concept-to-commercialization platform for retailers, brands and manufacturers of all sizes. We equip retail, fashion, luxury, footwear, outdoor, home and consumer goods brands with pioneering best-of-breed solutions to plan, design, develop, source, comply, buy, make, price, allocate, sell and replenish products. Our technology powers brands to streamline processes, drive efficiency and operate with confidence in an ever-changing market.
Our story is one of rapid growth, bold ideas and extraordinary opportunities. We’re here to challenge the status quo—and we’re looking for brilliant people who want to do the same. No matter where you are in the world, this is your chance to be part of something exceptional.
Location: Dublin, Ireland
Region: UK/Nordics
Job Summary:
As a Customer Success Manager, you will be responsible for driving customer satisfaction, renewals, and growth within our existing fashion and retail client base. With your background in merchandising or buying, you'll use your expertise to build strong, long-lasting relationships with customers, ensuring they get maximum value from our PLM solutions. This role will focus on renewals, upselling, and cross-selling to expand Centric's presence within each account.
Responsibilities:
Customer Relationship Management:
Build and nurture strong, long-term relationships with fashion and retail customers, becoming a trusted advisor who ensures customers are fully leveraging Centric's PLM solutions to meet their business goals.
Renewals & Retention:
Own the renewal process for existing customers, ensuring a smooth experience and high retention rates. Work proactively to identify and resolve potential issues before they impact the customer.
Upselling & Cross-selling:
Identify and pursue upsell and cross-sell opportunities within existing accounts, aligning Centric's broader suite of solutions with evolving customer needs.
Customer Advocacy:
Act as the key point of contact for your assigned customers, advocating for their needs internally and ensuring Centric's solutions are continuously aligned with their business objectives.
Account Health Monitoring:
Monitor account health through regular check-ins, usage tracking, and feedback loops to proactively address any concerns and ensure continued satisfaction.
Onboarding & Training:
Support the onboarding process for new clients and provide ongoing training and product support to ensure maximum adoption and engagement with our PLM solutions.
Collaborate with Sales & Product Teams:
Partner with sales and product teams to identify growth opportunities and align product offerings with client requirements. Provide valuable customer insights that influence product development and service offerings.