Customer Success Manager
TIS
8 days ago
Full-time
Remote friendly (Germany)
Germany
Customer Success Manager
As a Customer Success Manager for the EMEA region, you are responsible for guiding customers through onboarding, adoption, and long‑term value realization. You act as a trusted advisor for finance and treasury teams, ensuring they successfully implement and optimize the TIS platform to achieve measurable business outcomes. You collaborate cross‑functionally with Product, Sales, Connectivity, and Support to deliver an exceptional customer experience.
- Bachelor’s degree in Finance, Business, IT, or a related field.
- Professional proficiency in English and German is essential for this role.
- 5+ years of experience in Customer Success, Consulting, Corporate Treasury, or SaaS/FinTech.
- Strong understanding of payments, cash management, treasury processes, or bank connectivity.
- Experience working with integrations such as APIs, SFTP, or SSO.
- Excellent communication skills and ability to work with international enterprise customers.
- Customer‑centric mindset with strong project and stakeholder management skills.
- Willingness to travel within EMEA.
Preferred
- Experience guiding enterprise customers through multi‑phase implementation projects.
- Familiarity with financial messaging or global payment standards.
- Experience working in a fast‑paced SaaS scale‑up environment.
Onboarding & Implementation
- Coordinate end‑to‑end onboarding projects, including scoping, platform configuration, bank connectivity, and integrations.
- Ensure customers understand how to leverage the platform for payments, security, cash visibility, forecasting, and treasury processes.
- Align customer requirements with internal teams to ensure smooth technical and functional delivery.
- Manage project timelines, risks, and stakeholder communication to secure successful go‑lives.
- Act as a strategic advisor to customers on best‑practice treasury and payment workflows.
- Provide expert product training to key users and support adoption of advanced features.
- Identify opportunities for customers to expand platform usage and unlock additional value.
- Monitor customer health and proactively guide customers toward measurable outcomes.
- Build long‑term relationships with customer stakeholders across finance, IT, and treasury.
- Serve as the primary contact for customer alignment, issue escalation, and ongoing improvements.
- Partner closely with internal teams to resolve challenges and deliver a seamless customer experience.
- An attractive compensation package, complemented by additional benefits tailored to the country of employment.
- The opportunity to manage relationships with leading enterprise customers across EMEA.
- A role where you directly contribute to customer success, platform adoption, and strategic outcomes.
- The chance to work within an innovative company recognized for delivering best‑in‑class customer experience.