Customer Success Manager
SaleCycleKey Highlights:
Job Title: Customer Success Manager
Location: Paris, hybrid working
Reporting to: Head of Customer Success
Open positions: 2
About Us
SaleCycle is redefining how brands convert, engage, and retain customers through AI-driven experiences across the entire customer journey.
SaleCycle combines real-time onsite personalisation and intent scoring with offsite activation across email, SMS, and paid channels, enabling brands to identify, engage, convert, and re-engage customers with precision.
What we do
We provide a full-funnel Agentic Marketing Platform, combining:
Real-time behavioural analytics and intent scoring
AI-powered search, recommendations, and agentic decisioning
Onsite personalisation and A/B testing
Cross-channel activation (email, SMS, paid media)
CRM/CDP integrations and first-party data orchestration
Retail media and monetisation capabilities
Who we are
We are a global team of 80+ people across the UK, France, Spain, Italy, and Eastern Europe.
We are profitable, growing, and operating with a clear mindset:
We build, not maintain
We prioritise outcomes over activity
We operate with low ego and high accountability
We challenge ourselves to step outside our comfort zone
Our Values
At SaleCycle, we care about people; it’s our top priority. We prioritise well-being, growth, and innovation, continuously pushing boundaries as a team and a company.
Continuous Innovation: Collaborate, innovate, and celebrate!
Premium Execution: Excellence Delivered Every Time!
High Curiosity: Embrace your inner child - ask why and listen!
Proactive Collaboration: United, we work together and lead the way!
Ultimate Passion: Infuse passion into every action!
Job Summary
The ideal candidate will be responsible for onboarding, managing and nurturing relationships with our Italian clients, ensuring excellent service delivery and retention across a dedicated portfolio of Italian accounts. Fluent in Italian, the CSM will collaborate closely with internal teams, resolve client issues, and develop strategic plans that reflect the specifics of the Italian market while maximising product/service adoption. Strong communication skills, a problem-solving mindset, cultural fluency, and an ability to manage time and resources effectively are essential for success in this role.
Key Responsibilities:
Client Relationship Management:
Build and maintain strong, long-lasting relationships with Italian clients, serving as their primary point of contact and communicating fluently in Italian
Understand client goals, challenges and business needs, including local market dynamics, to provide tailored solutions and ensure customer satisfaction
Regularly engage with clients to gather feedback, assess satisfaction, and identify opportunities for improvement, adapting your approach to Italian business culture
Communication Skills:
Serve as the liaison between Italian clients and internal teams, ensuring clear, transparent and timely communication
Proactively share relevant product/service updates and industry insights, localised for the Italian market where relevant
Communicate complex technical information in an easy-to-understand way for clients, ensuring alignment on objectives
Client Retention & Growth:
Monitor client health, identify risks, including those specific to the Italian market and proactively address concerns to ensure long-term retention
Identify opportunities for upselling or cross-selling, informed by a strong understanding of the competitive landscape in Italy
Collaborate with the sales team to