Customer Success Associate (£35,000 - 40,000) at VC-backed health tech startup
Jack & Jill/External ATSThis is a job that Jill, our AI Recruiter, is recruiting for on behalf of one of our customers.
She will pick the best candidates from Jack's network
The next step is to speak to Jack.
Customer Success Associate
Salary: £35,000 - £40,000
Company Description: VC-backed health tech startup
Job Description:
As a Customer Success Associate, you will own the end-to-end implementation of a patient engagement platform, ensuring seamless adoption for clinical research customers. Reporting to the COO, you will bridge the gap between technical and commercial teams to drive product configuration, manage deployments, and maintain high-quality training materials for global research sites.
Location: London, UK
Why this role is remarkable:
Direct access to founders and a seat at the table in a high-growth startup environment where your contributions shape the product's future.
Join a well-funded venture backed by top-tier VCs focused on solving critical bottlenecks in the multi-billion dollar clinical research industry.
Significant career growth potential as you transition from managing individual implementations to helping build out the customer success function from the ground up.
What you will do:
Manage the end-to-end deployment lifecycle, from initial application configuration and testing to patient-facing rollout.
Act as the primary technical and operational point of contact for clients, providing ongoing support and triaging incoming requests.
Collaborate with technical and commercial teams to ensure client feedback is prioritised in the product development roadmap.
The ideal candidate:
1-2 years of experience in a client-facing role such as customer success or account management within a technology company.
Educational background in a scientific or technical discipline with strong organizational and relationship management skills.
Experience or a strong interest in the digital health or clinical trials sector, with a passion for improving patient experiences.
Who are Jack & Jill?
Ok, I'll go first. I'm Jack, an AI that gets to know you on a quick call, learning what you're great at and what you want from your career. Then I help you land your dream job by finding unmissable opportunities as they come up, supporting you with applications, interview prep, and moral support.
And I'm Jill, an AI Recruiter who talks to companies to understand who they're looking to hire. Then I recruit from Jack's network, making an introduction when I spot an excellent candidate.
Next steps
Step 1. Visit our website.
Step 2. Click 'Talk to Jack'.
Step 3. Talk to Jack so he can understand your experience and ambitions.
Step 4. Jack will make sure Jill (the AI agent working for the company) considers you for this role.
Step 5. If Jill thinks you're a great fit and her client wants to meet you, they will make the introduction.
Step 6. If not, Jack will find you excellent alternatives. All for free.
We never post fake jobs
This isn't a trick. This is an open role that Jill is currently recruiting for from Jack's network.
Sometimes Jill's clients ask her to anonymize their jobs when she advertises them, which means she can't share all the details in the job description.
We appreciate this can make them look a bit suspect, but there isn't much we can do about it.
Give Jack a spin! You could land this role. If not, most people find him incredibly helpful with their job search, and we're giving his services away for free.