Technical Support & Implementation Specialist (m/f/d)

Job Description:

Technical Support & Implementation Specialist

Ariane

Hospitality Technology | DACH Team | Full-time · 40 hours per week

THE COMPANY

Hospitality Technology

Understand technology. Find solutions. Grow together.

Ariane is Europe’s leading provider of automated hotel check-in solutions. With nearly 20 years of experience and more than 3,000 installations across over 25 countries, we help hotels automate their operations and provide guests with a seamless check-in and check-out experience.

Our solutions combine self-service kiosks, online and mobile check-in, payment systems, and integrations with hotel property management and access-control systems.

POSITION

To strengthen our DACH team, we’re looking for a technically curious person who enjoys hands-on work, takes initiative and wants to contribute actively.

You’ll support our customers in their day-to-day operations and deliver new kiosk implementations from technical preparation through to successful go-live.

JOB RESPONSIBILITIES

• Provide first- and second-level technical support, troubleshooting software, hardware, network, payment and integration issues.
• Analyse logs and use remote diagnostic tools to investigate and resolve technical incidents.
• Escalate complex issues to R&D with clear findings, logs and technical documentation.
• Assess technical requirements and prepare, configure, install and commission new kiosk systems.
• Coordinate PMS, payment, network and key-card integrations with internal and external partners.
• Perform remote and on-site testing and support successful go-lives.
• Train and onboard hotel teams on Ariane software, functionality and day-to-day use.
• Take ownership of incidents and implementations, identify the next steps and proactively coordinate everyone involved through to completion.

JOB QUALIFICATIONS

• Fluent German and strong English communication skills, both written and spoken; French is an additional advantage.
• A good understanding of software, hardware and networking.
• Strong analytical skills and a structured approach to troubleshooting.
• Initiative, a strong sense of ownership and an organised, independent working style.
• Strong customer communication skills and the ability to explain technical topics clearly.
• Confidence in training and supporting users.
• Willingness to travel for installations and customer visits.
• A desire to learn, contribute actively and develop professionally and personally.

Experience with hospitality technology, PMS systems, payment solutions or self-service kiosks is a strong advantage.

You don’t need to know every system from day one. What matters is how you approach a challenge: investigate, understand, take initiative and follow through.

Your team and opportunities

At Ariane, teamwork is central to how we work. You’ll join our DACH team and

collaborate closely with colleagues in Germany, France and the USA.

We have an open, dynamic culture where we share knowledge and support each

other. We’re looking for someone who contributes ideas, helps improve the way we work and wants to grow with their responsibilities.

You can expect:

• An international team that shares knowledge and works together to find solutions.
• Room for your ideas and opportunities to improve processes and collaboration.
• Ownership of your work, supported by direct communication and helpful colleagues.
• Varied technical challenges across software, hardware, networks and integrations.
• Opportunities to expand your expertise and gain experience with different hotel systems.
• Visible results, from resolving a technical incident to bringing a new kiosk into operation.

Working arrangements

• Employment: Full-time, 40 hours per week.
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