Technical Implementation Specialist

Job Summary

Portside provides the software platform (CRM and Asset Management, built on Salesforce and the LeaseWorks product) that aircraft leasing companies use to run their commercial and technical operations. The Technical Implementation Specialist is the aviation technical expert embedded in our Professional Services team: someone who already thinks like an aircraft technical specialist — comfortable with maintenance records, airworthiness compliance, LLP tracking, and maintenance reserves — and now applies that expertise to loading, validating, and structuring customer technical data inside our platform during implementation. This person is the trusted technical counterpart to each customer's own Technical Specialists, gathering their asset data, resolving discrepancies, and translating aviation domain knowledge into a clean, working configuration. No prior software or Salesforce experience is required; we will train the right aviation background into our tools.

Key Responsibilities 

• Act as the primary technical data point of contact during customer implementations, working directly with the customer's Technical Specialists and Asset Managers to gather aircraft and engine technical data (maintenance status, AD/SB compliance, LLP tracking, maintenance reserves, technical lease provisions).
• Own the loading, mapping, and validation of customer technical data into the Salesforce and LeaseWorks (Aeris Asset) product modules for each implementation.
• Design data mapping between customers' legacy systems (spreadsheets, prior systems of record, records databases) and LeaseWorks' data model, in coordination with the implementation and engineering teams.
• Perform quality assurance and reconciliation on loaded data, verifying accuracy and completeness against source technical records before go-live.
• Identify data gaps, inconsistencies, or quality issues in customer records and work with client-side technical teams to resolve them within the agreed implementation schedule.
• Support scoping conversations by advising on data readiness, required source materials, and realistic timelines for technical data loads.
• Serve as a translator between aviation technical concepts and internal implementation, engineering, and support teams who may not have an aviation backgroun