Tech Implementation Specialist

Are you ready to trade your job for a journey? Become a FlyMate!

Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world.

What more do we need to truly be unstoppable? Perhaps, that is you!

Who we are:

Flywire is a global payments enablement and software company, founded more than a decade ago to solve high-stakes, high-value payments. We’ve scaled into new regions and industry verticals and expanded our product offerings to deliver meaningful value to our clients around the world.

Today we support more than 5,100 clients across the global education, healthcare, travel & B2B industries, with diverse payment methods across 240 countries & territories and more than 140 currencies.

With over 1,400+ global FlyMates, representing more than 40 nationalities, and in 15 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.

The Opportunity

Flywire is looking for a driven, curious Technical Implementation Specialist to join our team in London on a hybrid basis. In this role, you will lead technical onboarding activities and provide post-production support that delivers genuine value to our global clients and partners.

Working closely with Sales, Relationship Management, and Technical Implementation Managers, you will blend hands-on technical problem-solving with client project consultation. Interested candidates should bring high quality client management, project management and technical consultation skills into a quickly growing and dynamic team.

Technologies We Use:

Apple Computers, Postman, Visual Studio Code, Smartsheets, JIRA, Sumologic, Google Suite, Slack, LLMs (Gemini, Claude) and Zendesk

This role will be London office hybrid.

What you'll do:

• First-Line Implementation & Configuration Support: Act as the primary point of contact for clients during technical implementation and ongoing system configurations, triaging incoming tickets and resolving solution-based inquiries.
• Client Consultation: Consult clients on deploying Flywire’s cross-border payment products, matching integrations to client needs to ensure a seamless end-user checkout experience.
• Portal Deployment: Integrate, configure, and launch cross-border payment portals within agreed project timelines.
• Data & Process Integrity: Maintain high data integrity across CRM and configuration tools, ensuring accurate records for every client environment.
• Process Optimisation: Identify opportunities to improve onboarding efficiency and contribute to client-facing documentation and best practice configuration guides.
• Team Collaboration: Support Technical Implementation Managers and Senior Managers on complex client deliveries while championing continuous improvement in our team workflows.
  
  

Here’s What We’re Looking For:

• Experience Level: 0–2 years of experience in a client-facing technical role (e.g., Implementation, Integration Support, Solutions, Application Support, or Technical Account Management)—or a recent graduate with a degree in Computer Science, Information Systems, STEM, or a related discipline with relevant project/internship experience.
• Technical Aptitude: A foundational understanding of web technologies, including REST APIs and webhooks, and how data moves between systems.
• Coding Curiosity: Practical exposure to, or genuine curiosity about, languages such as JavaScript or SQL (Liquid syntax is a plus).
• Client-Centric Communication: Exceptional verbal and written English skills, with the ability to explain technical concepts simply and empathetically to non-technical stakeholders.
• Analytical Problem-Solving: A logical approach to troubleshooting, root-cause analysis, and investigating edge cases before escalating