Strategic Customer Success Manager
Jobgether
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Strategic Customer Success Manager based in Germany.
This is a high-impact, enterprise-facing customer success role focused on building deep, consultative partnerships with some of the most complex and strategically important customers in the EMEA region. You will work with large, multi-stakeholder organizations to drive product adoption, long-term value realization, and measurable business outcomes. Acting as a trusted advisor, you will translate a highly configurable platform into meaningful customer success across hiring workflows and talent operations. The role requires strong analytical thinking, technical curiosity, and the ability to operate comfortably in ambiguity and complexity. You will own a strategic portfolio of enterprise accounts, shaping engagement models and influencing customer health at scale. This is a highly collaborative environment where Customer Success works closely with Product, Sales, and Operations to continuously improve customer experience.
\nIn this role, you will manage a portfolio of strategic enterprise customers, focusing on long-term success, adoption, and value realization. You will act as a trusted advisor, helping customers deeply embed the platform into their workflows while proactively identifying risks and expansion opportunities.
- Own and manage a portfolio of approximately 20 strategic enterprise customers, ensuring strong adoption and long-term value delivery
- Develop deep, multi-threaded relationships across customer organizations, including senior stakeholders and operational users
- Drive product adoption through tailored onboarding, configuration guidance, and continuous enablement
- Identify risks, expansion opportunities, and success gaps using data and customer signals
- Collaborate closely with Sales, Product, Support, and Operations to ensure aligned customer outcomes
- Translate complex product capabilities into clear, actionable guidance for diverse stakeholders
- Create “aha moments” by helping customers optimize workflows and achieve hiring excellence
- Contribute to evolving playbooks and best practices for enterprise customer success motion
Requirements
You bring strong experience in B2B SaaS customer success, particularly in enterprise environments with complex, configurable products. You are comfortable operating independently, managing strategic accounts, and working across multiple internal and external stakeholders.
- 5+ years of experience in Customer Success or similar roles within B2B SaaS environments
- Proven track record managing enterprise accounts and driving adoption of complex software platforms
- Strong ability to build trusted relationships and influence senior stakeholders across organizations
- Experience working cross-functionally with Product, Sales, and Operations teams
- Analytical mindset with ability to use data to drive decisions and improve customer outcomes
- Strong communication skills with the ability to simplify complex workflows and technical concepts
- High attention to detail, strong organizational skills, and consistent execution discipline
- Curiosity and enthusiasm for deeply understanding complex, configurable products
Benefits
- Remote-first working environment across the UK and EMEA region
- Unlimited paid time off and strong emphasis on work-life balance
- Competitive compensation with equity participation
- Flexible benefits including private medical insurance (region-dependent)
- Generous learning and development budget for professional growth
- Home office and equipment support to ensure productivity and comfort
- Family leave policies with paid parental support (where applicable)
- Long-term stock option exercise window to support financial flexibility
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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