Starlink Customer Success Manager (Europe)
SpaceX_GlobalSpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.
STARLINK CUSTOMER SUCCESS MANAGER (EUROPE)
Starlink delivers high-speed, low-latency internet worldwide. Enterprise resellers purchase Starlink hardware and service from SpaceX and sell, deploy, and support it for their own business customers. The reseller, not the end user, is SpaceX’s customer. Resellers often operate across more than one country, legal entity, and Starlink product.
Based in Dublin, the Customer Success Manager, Europe is the primary SpaceX contact for an assigned book of these resellers once the contract is signed. The role is accountable for revenue growth, service activation, and the day-to-day health of those accounts.
RESPONSIBILITIES:
- Serve as the primary contact for assigned European reseller accounts, including partners that operate in more than one country.
- Manage each account from contract signature through onboarding, order placement, shipment, activation, and ongoing account management.
- Grow revenue in the assigned book through additional sites, additional kits, and new use cases, and carry each opportunity through to order and payment.
- Track shipments, activations, and payments against revenue targets, and escalate early when a commitment is at risk. Remove barriers to growth and delivery, including pricing, capacity, billing, payment, tax, logistics, and product issues, by coordinating engineering, support, finance, and operations.
- Keep account records current so status, risk, and opportunity are visible to internal teams.