Solutions Architect

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Solutions Architect

Join a team where Purpose is at the heart of everything we do, Ambition drives us to be the best we can be, Respect shapes our culture and Trust builds our foundation.

We're not just hiring — we're inviting you to build the future with us. If you're curious, driven, and ready to leave your mark, this is your invitation to make your next move.

Contract: permanent

Working hours: 35 hours per week is full time

Salary: £80,000 - £90,000

By joining our team, you'll enjoy the best of both worlds – hybrid working and the collaboration of a great office environment. Our permanent hybrid policy sees us all working at least four days across a fortnight in the office. As well as extensive opportunities for personal and career development.

About Us:

The Financial Ombudsman Service is an independent, not-for-profit organisation that plays a vital role in UK financial services. Every day we help resolve disputes between consumers, or small businesses, and their financial service providers. 

We’re looking for a Solution Architect who thrives on solving complex business challenges through smart, scalable technology solutions. This is a unique opportunity to shape the future of our digital landscape by blending technical insight with creativity and business acumen.

You’ll work at the heart of our Change Gateway process, guiding initiatives from early-stage problem framing through to solution design and delivery. Collaborating with a Virtual Team of technical and business experts, you’ll lead the creation of solution visions that are innovative, practical, and aligned with our strategic principles.

What you’ll do

• Translate business needs into clear, actionable technical solutions.
• Lead multi-disciplinary teams through ideation and solution development.
• Develop solution visions and high-level designs that balance innovation, feasibility, and value.
• Collaborate with delivery teams to ensure smooth implementation and alignment with design intent.
• Engage with stakeholders across business and technology to ensure shared understanding and buy-in.
• Present solutions to governance forums with clarity and confidence.

To be considered for this role, you’ll need to show us that you’ve got the skills and capabilities. You’ll have to meet the following minimum criteria:

• Experience designing solutions across a range of technologies and business domains.
• Strong understanding of application development, integration, and cloud platforms.
• Ability to work with both technical and non-technical stakeholders.
• Skilled in producing solution documentation, including solution visions and high-level designs.
• Excellent communication and facilitation skills.
• Comfortable navigating ambiguity and driving clarity

Technical Awareness

You don’t need to be an expert in every technology we use—but you should bring deep expertise in at least one of the following areas, along with a broad understanding of how the others contribute to end-to-end solutions. Our current ecosystem includes:

• Case Handling & Automation: Microsoft D365, Power Platform, Azure Logic Apps, Azure Functions, Azure DevOps
• Integration: NServiceBus, Azure Service Bus
• HR & Finance: Workday, Anaplan
• Productivity & Collaboration: Microsoft 365
• AI & Intelligent Automation: Azure AI, Microsoft Copilots

Why You'll Love Working With Us:

We are a values led organisation. Our values define our culture, influence our decisions, and underpin our vision and strategy.  They set out how we play our PART through Purpose, Ambition, Respect and Trust. You can learn more about our values here: https://www.financial-ombudsman.org.uk/who-we-are/aims-values