Software Implementation Specialist

About 3E:

3E is a mission-driven company dedicated to creating a safer and more sustainable world. We offer award-winning regulatory intelligence and AI solutions to help organizations protect people and products. With over 35 years of experience and a global presence, we empower our customers with innovative compliance solutions. 

You will get to work at a company that combines startup agility with the stability of an industry leader. Partner with enterprise customers and global experts to advance environmental safety and solve complex data science challenges.

Join us and make an impact!

About the Role

As an Implementation Specialist at 3E, you’ll turn a signed customer contract into a working, adopted solution. You’ll own hands-on implementation activities from kickoff through configuration, validation, foundational training, launch, and handoff—helping customers reach measurable first value from 3E’s products.

This role combines technical implementation, customer engagement, and project coordination. You’ll translate the agreed scope of work into a practical delivery plan, configure customer environments using real customer data, coordinate with technical and cross-functional partners, and keep milestones, risks, dependencies, and customer commitments visible throughout the engagement.

You’ll also support post-onboarding Value Realization Projects that help customers expand or improve their use of 3E through activities such as migrations, integrations, data remediation, inventory and catalog optimization, and workflow enablement.

You’ll work closely with the broader account team with clear ownership: the Implementation Specialist owns implementation delivery, the CSM owns ongoing adoption, and the AM owns the commercial account.

This role is well suited to someone who enjoys combining hands-on technical work with customer interaction, takes ownership of outcomes, and is comfortable working through changing priorities and ambiguity. Those characteristics also connect authentically with 3E's broader EVP around building, operating through ambiguity, and moving between planning and execution.

Location: This position supports remote work within the UK.

What You’ll Do

• Lead assigned customer implementations from internal handoff and kickoff through configuration, validation, foundational training, launch, and formal handoff.

• Conduct implementation discovery and help confirm customer data readiness, environment requirements, security considerations, and integration prerequisites.

• Translate the scope of work into a documented implementation plan with milestones, deliverables, dependencies, assumptions, and customer responsibilities.

• Configure 3E customer environments, including inventory and structure, users and roles, integrations, and core workflows aligned with customer goals.

• Work directly with customer contacts and administrators to validate the solution and deliver foundational training.

• Coordinate with Product, Engineering, Data, Cloud, technical specialists, and external implementation partners as required for delivery.

• Track milestones and identify risks, dependencies, or potential scope changes early.

• Follow established change-control processes when customer requests extend beyond the agreed scope.

• Hold customers accountable for implementation commitments such as dat