ServiceNow Solutions Architect

As a ServiceNow Solutions Architect, you will join Vestas' growing Enterprise Service Management product team within Digital Solutions, where demand for innovative digital services continues to increase. Working alongside motivated, highly skilled colleagues based in Denmark and the Philippines, you will play a key role in shaping and evolving enterprise-wide solutions that support more than 30,000 employees across Vestas. This is an opportunity to help shape how digital services are delivered across a global organisation committed to developing sustainable energy solutions.

Digital Solutions Development > Digital Business Solutions > DevOps2 Workplace   Collaboration

The team designs, develops, and delivers enterprise service management solutions that enable efficient workflows and seamless collaboration across a wide range of business domains. Leveraging the capabilities of the ServiceNow platform, these solutions help orchestrate work across the organisation while supporting Vestas' strategic priorities and business objectives. At the heart of every solution is a clear focus on user experience, ensuring that the needs of employees remain central to the design and delivery of digital services.

Responsibilities

In this role, you will shape and deliver ServiceNow-based enterprise service management solutions that improve efficiency, collaboration, and business value across Vestas.

• Architect and deliver Enterprise Service Management solutions on the ServiceNow platform
• Partner with stakeholders to understand business needs and translate requirements into user stories and technical solutions
• Design, develop, configure, test, and deploy ServiceNow solutions that support business processes across Vestas
• Manage multiple projects and stakeholder groups simultaneously, balancing diverse priorities and requirements
• Collaborate on medium-to-large-scale initiatives with a high degree of ownership and initiative
• Mentor and support team members, promoting knowledge sharing and a collaborative development culture

Qualifications

We are looking for a ServiceNow professional with a solid combination of technical knowledge, solution architecture experience, and stakeholder engagement skills to help advance enterprise service management across Vestas.

• Degree in Computer Science, MIS, Information Technology, or a related discipline
• Practical experience delivering service management solutions on the ServiceNow platform
• Experience in solution architecture, project delivery, and translating business requirements into technical solutions
• Well-developed communication, presentation, and stakeholder management skills, with professional fluency in English
• Background from a consultancy, implementation partner, or large global organisation, with exposure to enterprise service management practices and platform governance
• Deep knowledge of ServiceNow capabilities and service management concepts, including experience with several modules such as ITSM Pro, HR Service Delivery, Workplace Service Delivery, Security Operations (SecOps), App Engine, Employee Center, Integration Hub, or Next Experience/Workspaces

Competencies

• Highly motivated and resourceful, able to take initiative and recognize areas for future improvement
• Skilled in managing stakeholders and communicating effectively, with the ability to earn trust and credibility throughout the organization
• Results-driven professional with experience in agile settings and a solid understanding of Scrum and Kanban methods
• Skilled at resolving challenges, with a practical mindset and effective decision-making abilities
• Comfortable with change and effective at solving problems, with an open mindset and the ability to advance progress in an ever-changing environment
• Focused on delivering high-quality work and paying close attention to detail, whil