Senior Infrastructure Solutions Architect

Diabolocom is a leading European sovereign cloud contact center (CCaaS) and customer experience platform, trusted by more than 400 companies across 60+ countries for business-critical customer operations.

Our technology combines proprietary AI, a private cloud and native telecom infrastructure. Unlike many SaaS platforms built primarily on public-cloud services, we operate our own production environments and manage the underlying infrastructure across networking, connectivity, virtualization, physical infrastructure, telecom and distributed systems.

The role

We are looking for a Senior Infrastructure Solutions Architect with a strong infrastructure engineering background to design end-to-end technical solutions for our largest enterprise customers.

You will work at the intersection of our Infrastructure organization and complex customer environments, translating enterprise requirements into architectures that meet demanding security, performance and connectivity needs while remaining scalable and aligned with our platform.

You will work closely with our Infrastructure engineers and technical experts to develop and validate architecture options, assess trade-offs and then explain and defend the proposed solutions with customers.

The role covers both presales and implementation phases. You will own architecture and design, while our Infrastructure teams remain responsible for implementation.

What you will do

• Lead technical discovery and design end-to-end infrastructure solutions for complex enterprise projects

• Develop architecture options, assess trade-offs and validate designs with our Infrastructure experts

• Work directly with enterprise customers to understand requirements, explain and defend technical decisions, and challenge requests when a simpler or more sustainable solution is appropriate

• Support Presales on complex technical opportunities and RFPs

• Stay involved during implementation to ensure delivery remains aligned with the agreed architecture

• Create clear architecture documentation, procedures and reusable technical knowledge.

Who we are looking for