Senior Customer Success Manager (m/w/d) Industrial AI Cloud
Deutsche Telekom
2 days ago
Full-time
Remote friendly (Leinfelden-Echterdingen, Baden-Württemberg, Germany)
Worldwide
Customer Success Manager
T-Systems Information Services GmbH
At T-Systems, we offer business customers the right system solutions for their digital business. With our portfolio we ensure that digital transformation reduces complexity, saves costs and makes day-to-day work easier. We focus on the areas connectivity, digital, cloud & infrastructure as well as security - Let's power higher performance!
About the Position
As a Senior Service Customer Success Manager Industrial AI Cloud, you will play a pivotal role in ensuring the long-term success and satisfaction of our key industrial clients leveraging our cutting-edge AI Cloud and SaaS solutions. You will be the trusted advisor for our customers, guiding them through their digital transformation journey with our Industrial AI products. Your main objective will be to maximize the value our customers derive from our services, foster strong, lasting relationships, and drive adoption and expansion.
You will be responsible for proactively engaging with clients, understanding their business objectives, and translating them into successful implementation and utilization strategies. This includes developing and executing comprehensive customer success plans, managing complex stakeholders, and collaborating closely with sales, product, and technical support teams to ensure a seamless customer experience. With your expertise in Cloud Technologies, AI, SaaS, and Service Management (ITIL), you will identify opportunities for optimization, provide solution-oriented consulting, and act as an advocate for our customers' needs internally. Your work will directly impact customer retention, growth, and the overall reputation of our innovative Industrial AI Cloud offerings.
Must-Have Skills
- Proven experience in proactive Customer Success Management to drive customer value and retention
- Strong understanding and practical experience with Cloud Technologies, especially in an industrial context
- Hands-on expertise with Artificial Intelligence (AI) solutions, particularly in industrial applications
- In-depth knowledge of SaaS (Software-as-a-Service) models and their implementation
- Excellent Stakeholder Management skills, capable of influencing and collaborating with diverse internal and external parties
- Proficient in Customer Relationship Management (CRM) to build and maintain strong client relationships
- Solid background in Service Management (ITIL) best practices for efficient service delivery
- Demonstrated ability in Project Management, overseeing initiatives from conception to completion
- Expertise in Solution Consulting, identifying customer needs and recommending tailored technical solutions
Nice-to-Have Skills
- Experience in Industrial IoT (IIoT)
- Experience in strategic account planning
- Knowledge of agile methodologies (e.g., Scrum, Kanban)
- Experience in change management
What We Offer
- Flexibility & Work-Life Balance: We support you with flexible working hours and hybrid work models (combination of office and remote work) for an optimal balance between your professional and personal life
- Development Opportunities: Benefit from comprehensive learning and development programs, individual training, and clear career paths to unleash your full potential
- Modern Working Environment: Work with state-of-the-art technologies in an inspiring and agile environment that fosters innovation and collaboration
- Team Culture: Become part of a dynamic, international, and collaborative team that values diversity and achieves ambitious goals together
- Attractive Compensation: We offer a competitive salary package and comprehensive social benefits, including company pension schemes and health management
- Meaningful Tasks: Actively shape the future of Industrial AI Cloud and make a significant contribution to the success of our customers
- Health & Well-being: Access to various health and sports programs, as well as initiatives to promote your overall well-being
Your application can be processed by external service providers in Germany. Applications for positions outside Deutsche Telekom AG can also be processed by recruiters in other European countries. This also applies to the processing of applications at subsidiaries of Deutsche Telekom AG. For our civil servant employees, therefore, the following note: You are not obliged to attach documents relevant to personnel files, in particular civil servant appraisals, with your application. However, you are free to provide these documents voluntarily.
This position is also possible on a part-time basis.
Severely disabled people will be given priority if they are equally qualified.